Systems Administrator

Project Open Hand • San Francisco, CA

14h • Onsite

About The Position

The Systems Administrator is responsible for maintaining information systems hardware and software, including telecommunications, servers and workstations. Identifies and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the network communication systems. Works closely with end users to troubleshoot any IT issues.

Requirements

• 3+ years of Desktop support with Microsoft Windows
• 3+ years’ experience with Microsoft Windows Servers
• Working Knowledge of Microsoft Office 365
• Advanced networking knowledge

Nice To Haves

• Experience with IS planning and implementation
• Comprehension of a variety of desktop and server operating systems and applications (i.e.: Salesforce, homegrown databases, online platforms, Access, Microsoft Office, Adobe Cloud, Windows, Active Directory, Office 365, Salesforce, etc.)
• Experience maintaining Nortel Meridian phone system
• Virtualization experience

Responsibilities

• Provide level 2 and level 3 support
• Apply problem-solving skills to troubleshoot user issues
• Install and maintain Information Systems assets
• Create, modify, and maintain Active Directory users, group policies, and security permissions.
• Work with all agency departments to define new systems and hardware.
• Monitor, maintain and manage agency’s network through our Meraki appliances
• Conduct regular proactive updates of in-house and cloud based network servers
• Maintain and manage Agency’s telecommunication systems
• Responsible for systems backup, monthly off-site storage and cloud backup.
• Develop, maintain and enforce Information Systems policies and procedures
• Stay abreast of technological developments to ensure that Agency’s systems continue to be effective and efficient
• Create and maintain documentation on Information Systems procedures
• Maintain Information Systems libraries
• Demonstrated positive relationships with customers while responding to IT tickets and requests
• Manage Infrastructure projects for the implementation or upgrade of computer equipment and systems.
• Other duties as assigned

Benefits

• Medical, Dental, and Vision coverage, and Flexible Spending Account
• Long Term Disability, Life/AD&D, and Supplemental Life Insurance
• Retirement Savings Plan 403(b), Commuter Check Subsidy
• Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts
• Holidays (11 per year), generous vacation and sick leave, and complimentary lunch

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed