Systems Administrator

Answernet

322d • $55,000 - $75,000

About The Position

The Systems Administrator will be responsible for maintaining all aspects of our networks, servers, and applications to ensure our technology infrastructure runs smoothly and efficiently. This role includes providing Tier 2 and Tier 3 level support on all IT infrastructure and platforms, as well as proactive security and desktop support. The position reports to the Manager of Infrastructure & Security.

Requirements

• Hands-on experience working in production environments for administration and monitoring.
• Linux, Windows, and VMWare from a system administrator perspective.
• Networking and storage knowledge.
• Automation and Configuration Management Skills (Terraform, Ansible, etc.) highly desirable.
• Azure and AWS Cloud platform experience.
• Understanding of ITSM workflows and automation.
• Experience with server administration for local and cloud environments.
• Ability and desire to learn new environments, technologies, and procedures.
• Experience with scripting languages, such as Powershell on Windows and shell script for Linux.
• Excellent organizational skills and ability to master documentation.
• Excellent communication skills, both written and verbal.
• Ability to work effectively with stakeholders at all levels.
• Strong analytical skills to assess data and drive decisions.
• Ability to quickly identify and resolve issues.
• Call Center experience considered beneficial.
• Analytical mindset and inquisitive nature.
• Ability to multi-task and adapt quickly to changing work conditions.
• Self-motivated with excellent time management.
• Strong understanding of networks (WAN, LAN, VPN), and telephony systems.
• Demonstrated knowledge and skills with PC Operating Systems, computer hardware repair, and device connectivity.
• Proficient in MS Office and/or Google Workspace.

Responsibilities

• Document and organize systems, machines, inventory, IPs, and processes.
• Manage a variety of servers and applications.
• Provide Tier 2 & Tier 3 support as required.
• Manage network requests, including DHCP, DNS, and VLANs.
• Support the creation of monitoring procedures and keep the monitoring tools up to date.
• Participate in meetings to decide on infrastructure changes.
• Collaborate with various infrastructure teams for effective decision-making and support.
• Administer and monitor existing production systems and networks to ensure stability and reliability.
• Make approved configuration changes to environments.
• Ensure safety and stability of environments through software patching and maintenance.
• Be on call 24/7 for emergency duties when necessary.
• Other duties as assigned.

Benefits

• Salary: $55,000-75,000 K Yearly DOE
• Full-Time position
• Remote work option

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree