Airxcel-posted 3 months ago
Full-time
Elkhart, IN
Machinery Manufacturing

The Systems Administrator is responsible for managing, maintaining, and securing the organization's computer systems, servers, and networks to ensure reliable operations and minimizing downtime. Key responsibilities include installing and configuring hardware and software, resolving technical issues, monitoring system performance, managing user access and permissions, performing data backups, and implementing security measures to protect against threats while maintaining excellent customer service. This position requires knowledge of the industry combined with desktop, networking, and systems troubleshooting and support.

  • Provide support to resolve incidents using the ITSM software.
  • Perform problem management through troubleshooting to determine root cause.
  • Provide training for business applications.
  • Schedule and oversee hardware warranty repairs.
  • Select and maintain IT hardware for the company.
  • Develop new technologies for the company.
  • Follow defined IT processes and procedures.
  • Update and create knowledge base articles for IT staff and end users.
  • Promote a team environment by assisting other team members on support issues when needed.
  • Provide phone support as needed.
  • Any other tasks as needed by the IT Manager.
  • Bachelor's degree in computer science or comparable experience in information technology.
  • 7+ years working experience in an enterprise environment with 100+ users.
  • Industry certifications (Net+, A+, ITIL, HDI-DST, Microsoft Windows Server Hybrid, Sec+, VMware Certified Professional, etc.) preferred and/or equivalent industry experience.
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