Systems Administrator (Windows)
About The Position
Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). The Systems Administrator will be responsible for: Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers. Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues encountered by users. Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC). Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools. Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs). Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy. Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. Maintain and develop IT related procedures required to support the organization. Support also includes working with the organizations Information Assurance Officer (IAO) for achieving system accreditation. Provide recommendation to future IT needs of the organization. Maintain data files and monitors system configuration to ensure data integrity. Assist in the preparation of a monthly progress and status report.
Requirements
- Three (3) or more years of professional experience.
- High School Diploma required or BA/BS degree preferred
- Demonstrates strong troubleshooting skills along with strong analytical and problem solving skills.
- Must have the ability to multi-task and assist others to resolve IT related issues is essential.
- Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
- Requires a strong understanding of current Microsoft supported Windows operating systems.
- Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
- DoD Directive 8570.1 Information Assurance Technical Level II certification required (i.e., Security+ CE, GSEC, SSCP, or CCNA-Security).
- Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.
- A working knowledge of Windows Active Directory is required.
- A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF).
- Must be able to maintain a security clearance at the Top Secret level.
- US Citizenship is a requirement for Top Secret clearance at this location
Nice To Haves
- An understanding of Linux operating systems is desirable; but not required.
Responsibilities
- Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers.
- Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
- Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC).
- Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools.
- Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
- Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy.
- Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
- Maintain and develop IT related procedures required to support the organization.
- Support also includes working with the organizations Information Assurance Officer (IAO) for achieving system accreditation.
- Provide recommendation to future IT needs of the organization.
- Maintain data files and monitors system configuration to ensure data integrity.
- Assist in the preparation of a monthly progress and status report.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
1-10 employees
