Systems Administrator w/Poly

Bigbear.ai • Hanover, MD

2d

About The Position

BigBear.ai (BBAI) is seeking a Systems Administrator to join our team in Hanover, MD. In this role, you will assist users with government databases, software, and systems under general supervision. You will also support Tier I and Tier II level help desk operations, performing first-contact resolution of Help Desk calls and tickets related to software issues. As part of the Multi-Factor Authentication (MFA) Help Desk team, you will play a critical role in issuing and maintaining RSA, SIPR, and NIPR tokens.

Requirements

• Clearance: TS/SCI with Polygraph (required).
• Experience: Three (3) years of relevant experience.
• Experience with scripting using various scripting languages.
• Experience maintaining logs and using a ticketing system to accurately track workload and task status.
• Expertise with Windows Operating Systems.
• Ability to adhere to established processes and procedures and update SOPs as required.
• Strong organizational and management skills, including the ability to multitask.
• Ability to work with minimal supervision and meet task deadlines.
• Education: Bachelor’s degree in a technical discipline from an accredited college or university.
• Four (4) additional years of experience may be substituted for a bachelor’s degree, for a total of seven (7) years of experience

Nice To Haves

• Expertise with Windows Operating Systems.
• Understanding of computer security principles.
• Ability to work in a customer service-oriented environment in a professional manner.
• Ability to work independently to triage issues and prioritize tasks.
• Strong organizational and management skills, including the ability to multitask.
• Ability to work with minimal supervision and meet task deadlines.
• Experience with scripting using various scripting languages.
• Experience maintaining logs and using a ticketing system to accurately track workload and task status.
• Ability to adhere to established processes and procedures and update SOPs as required.

Responsibilities

• Perform basic troubleshooting for RSA Token requests.
• Gather information regarding RSA Token problems for escalation to the next level.
• Maintain, distribute, and process returns of RSA tokens from users at each distribution site.
• Interact effectively, courteously, and directly with technical teams to accurately report technical issues.
• Read, write, and maintain standard operating procedures (SOPs) and technical documentation.
• Produce and/or contribute to IT knowledge articles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees