Systems Administrator Tier I_TS/SCI Poly

GD Information Technology•Las Cruces, NM

38d•Onsite

About The Position

Transform technology into opportunity as a Systems Administrator Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to improve overall customer satisfaction. HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT Manages the functionality and efficiency of a group of computers running on one or more operating systems. Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. Provide IT Service Management functions and first level troubleshooting to all customers. Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations. Analyze, diagnose, and isolate failures to hardware. Directly replace or coordinate replacement of hardware failures. Collect data for proper escalation and resolution by Tier 2/3. Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization. Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc. Perform modifications to authorized user lists, user profiles, and file system maintenance. Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system. Perform visual inspections of hardware and document/report all findings. Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines. Manage account requests and provide account management responsibilities for personnel on numerous systems. Know all functional leads and technicians for all the managed systems by the program. Understand local site command and hierarchy. Know POC's for systems that the Program does not have responsibility for. Interface with customers and government officials. Participates in special projects as required.

Requirements

Technical Training, Certification(s) or Degree, with 1+ years of experience technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
1+ years of directly related experience in systems administration and analysis.
Candidate must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification.
In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.
Due to the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.
Shift work is on a rotating Panama Schedule.
US Citizenship Required

Nice To Haves

UNIX/LINUX System Administration - Preferred
Windows System Administration - Preferred
Security+ CE Certification preferred.

Responsibilities

Manages the functionality and efficiency of a group of computers running on one or more operating systems.
Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
Provide IT Service Management functions and first level troubleshooting to all customers.
Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
Analyze, diagnose, and isolate failures to hardware.
Directly replace or coordinate replacement of hardware failures.
Collect data for proper escalation and resolution by Tier 2/3.
Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
Perform modifications to authorized user lists, user profiles, and file system maintenance.
Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
Perform visual inspections of hardware and document/report all findings.
Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
Manage account requests and provide account management responsibilities for personnel on numerous systems.
Know all functional leads and technicians for all the managed systems by the program.
Understand local site command and hierarchy.
Know POC's for systems that the Program does not have responsibility for.
Interface with customers and government officials.
Participates in special projects as required.