Systems Administrator Specialist (Salesforce)

Fidelity National Information Services • Jacksonville, FL

74d • $101,480 - $170,470

About The Position

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? This position is hybrid (3 days onsite) at our FIS Office locations in Jacksonville (Florida), Atlanta (Georgia), New York City (New York) & Milwaukee (Wisconsin). We are seeking a highly experienced Salesforce System Administrator Specialist with 10+ years of Salesforce administration experience and strong expertise in DevOps tools such as Copado, Gearset, or Flosum. This role will be responsible for managing complex Salesforce environments, ensuring smooth deployment, providing production support, overseeing data management, and driving environment governance. Experience with Salesforce Agentforce (AI-driven agent productivity tools) is highly desirable.

Requirements

• 10+ years of experience as a Salesforce System Administrator.
• Deep expertise in Salesforce platform features including Sales Cloud, Service Cloud, Experience Cloud, and Agentforce.
• Proven experience with DevOps tools such as Copado, Gearset, or Flosum.
• Strong understanding of Salesforce metadata, change sets, deployment strategies, and sandbox management.
• Proficiency in Apex, SOQL, and Lightning components is a plus.
• Salesforce Administrator Certification (ADM-201) required; Advanced Admin or Platform App Builder preferred.
• Experience with Git, version control systems, and Agile methodologies.
• Excellent problem-solving, communication, and documentation skills.

Nice To Haves

• Experience with Salesforce Agentforce (AI-driven agent productivity).
• Hands-on exposure to Sales Cloud, Service Cloud, and Experience Cloud.
• Experience with multi-org environments and complex integration landscapes.
• Familiarity with Jira, Confluence, and other project management tools.
• Ability to work independently and manage multiple priorities.
• Strong analytical mindset and attention to detail.

Responsibilities

• Administer and maintain multiple Salesforce orgs, ensuring optimal performance, security, and scalability.
• Provide ongoing production support, including monitoring system health, resolving user-reported issues, and ensuring high availability of Salesforce services.
• Troubleshoot and resolve production issues related to configuration, integrations, deployments, and performance.
• Manage user setup, profiles, roles, permissions, and data access across business units.
• Implement and maintain CI/CD pipelines using tools like Copado, Gearset, or Flosum.
• Oversee environment management, including sandbox creation, refresh strategy, and environment alignment across development, testing, staging, and production.
• Collaborate with developers, architects, and business stakeholders to support release management and sandbox strategy.
• Monitor and troubleshoot deployment issues, ensuring smooth and error-free releases.
• Maintain metadata integrity and version control across environments.
• Oversee data management activities, including data imports, exports, cleansing, deduplication, and ensuring data quality across Salesforce environments.
• Establish and enforce data governance policies, ensuring compliance with security, privacy, and regulatory requirements.
• Leverage Salesforce Agentforce capabilities to enhance agent productivity, optimize workflows, and support AI-driven service operations.
• Automate repetitive administrative tasks and improve operational efficiency.
• Ensure compliance with data governance, security policies, and audit requirements.
• Provide mentorship and guidance to junior admins and team members.

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees