The Salesforce Systems Administrator is responsible for maintaining, optimizing, and monitoring performance of the Salesforce platform under regular supervision. This includes creating reports and dashboards, providing ticket support, managing data and system security while staying up-to-date on the platform's new tools, capabilities, and upgrades. The Salesforce Systems Administrator works on the Salesforce Maintenance and Operations (M&O) team that follows agile as well as traditional software and project management life cycles. This core team consists of Business Analysts, Project Managers, Scrum Masters, Quality Analysts, Developers, and Salesforce Administrators. The primary functions of this position include day-to-day tasks such as creating reports, adjusting list views and page layouts, responding to support tickets, resetting passwords, monitoring debug logs, and running backups, among other support and maintenance activities. This position works with stakeholders to define requirements and to customize the platform to enable users of any technical level to get the most out of Salesforce ensuring ease of use. This includes being the point of contact for any user within the organization with questions or training on how best to utilize Salesforce.