Systems Administrator - Senior (TS/SCI)

About the position

Our successful candidate will perform all Systems Administrator - Senior duties providing direct support to enterprise networked systems and managing Microsoft server infrastructure solutions across multiple solution areas in a DoD enterprise environment.

Responsibilities

• Install and maintain servers, workstations, desktops, laptops, and basic cabling, etc.
• Maintain systems architecture across multiple networks and locations
• Install, administer, and maintain virtual and physical hosts
• Administer Active Directory users and devices
• Integrate new technologies into new and existing systems
• Transition and migration of enterprise systems
• Determine isolation and resolution of complex hardware and software problems
• Perform account maintenance, data integrity, and file system security
• Utilize manual checks, GUI-based, and command line tools (PowerShell) to troubleshoot and remediate basic to complex systems hardware, software, and configuration issues
• Basic network troubleshooting in support of the datacenter and workstation/LAN connectivity
• Collect, review, and store server log files to identify and remediate system issues
• Document system configurations and propose and/or implement system changes
• Apply security patches, IAVAs, STIGS, and updates (including operating system updates)
• Assist Service Desk technicians as needed with Tier I and Tier II troubleshooting
• Patching of desktop systems, software, printer issues, and server related issues as needed
• Participate in or lead special projects and day-to-day operations as assigned by the site lead
• Clearly communicate technical information to both technical and non-technical personnel
• Mentor, lead, and train junior technicians as directed

Requirements

• High School diploma/GED
• Active DOD TS/SCI (as recorded in DISS)
• Currently possess DoD 8570.1-M IAT Level II
• Currently possess a Computing Environment certification or must be obtained within 90 days of start date
• Ability to frequently lift, carry, and move equipment (up to 25 lbs.)
• Knowledge of ITIL v3 processes

Nice-to-haves

• ITIL v3 (or greater) certification
• MCSA or MCSE Windows 10 (or greater) certification
• Experience working in an IT service desk environment
• Experience working with enterprise-level IT devices
• HBSS or ACAS
• Experience working with IT Service Management ticketing software
• SCSM, ServiceNow
• Ability to complete difficult and complex assignments independently
• Ability to provide over the phone troubleshooting instructions to customers
• Must have a valid driver's license; supports several locations on Fort Belvoir