Systems Administrator Senior/Lead

About the position

The Systems Administrator Senior/Lead provides system or network administration to support and maintain the installation, configuration, maintenance, monitoring and troubleshooting of systems for the IT Infrastructure and Security Division of the Sheriff's Office. This role provides third-tier technical support for system and/or network operating systems and applications, applying advanced technical expertise to highly complex assignments requiring independent discretion and judgment. The position operates in a senior level role with an extreme focus on customer service and may provide leadership to Systems Administrators or other IT staff.

Responsibilities

• Manages the server operating system and virtualization environment, including coordination and/or generating, tuning, configuring and upgrading.
• Administers, assigns, and coordinates server/storage/virtualization equipment repairs and maintenance of system security.
• Troubleshoots and resolves server hardware, software and LAN connectivity problems.
• Prioritizes and manages support calls by working with helpdesk and trouble call software.
• Ensures timely completion of support calls and scheduled installations of hardware and software and prioritizes based on business needs.
• Maintains high level of communication with customers when scheduling hardware and software installations and performing support calls.
• Manages disk space and monitors other network resources.
• Evaluates system performance and reports to management.
• Assists in system disaster recovery activities.
• Defines development tools and procedures for daily operational support.
• Coordinates installations and configures server-based and regular software packages onto network servers to facilitate deployment to clients.
• Maintains network security through various processes such as security policy design, firewall installation, configuration and maintenance, VPN implementation, security technologies, products and solutions.
• Manages LAN accounts including additions, deletions, moves, and changes.
• Supports application activities that require specialized system programming.
• Assists with software product evaluation, including installation, testing and technical support for the applications programming and/or the computer operations staff.
• Analyzes the impact of implementing new system hardware or software, recommends implementation schedule, conducts system analysis on current and proposed systems and applications, and researches and recommends the acquisition of new software, tools and equipment.
• Represents the department at meetings.
• Performs audits of systems/networks.
• Recommends policy changes and maintains maintenance documentation.
• Trains, supervises, and assigns work to technical support staff and other Systems/Network Administrators as directed by supervisor.

Requirements

• Bachelor's Degree in Computer Science, Information Technology or closely related field.
• Four (4) years of related work experience in administering, configuring, managing, installing and troubleshooting server and storage systems.
• Must possess a valid Arizona driver's license or have the ability to obtain by the time of hire.
• Training that may be provided on-the-job: FEMA NIMS - IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.

Nice-to-haves

• Two (2) years' experience in managing a Security Operations Center (SOC) and or Security Information and Event Management (SIEM).
• Experience in a government or law enforcement environment.
• Experience in Governance and Policy compliance (NIST 800-53).
• Certified Information Systems Auditor (CISA).
• Certified Information Security Manager (CISM).
• Certified Information Security Professional (CISSP).

Benefits

• Choice of three medical plans - starting as low as $70/month
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays - 10/year + 1 personal day
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension: Enrollment in Arizona State Retirement System
• Paid Parental leaves (birth/adoption)
• 10% discount at KinderCare facilities in the Valley and upcoming MCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms
• Employee Discounts