Systems Administrator McHenry, Mississippi, United States Apply Req ID: 2280

Anduril Industries • McHenry, MS

309d • $52,500 - $78,750 • Hybrid

About The Position

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

Requirements

• At least 5 years of experience in a service desk or system admin technical role.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Extremely detail oriented.
• Excellent customer service.
• Strong analytical and problem-solving skills.
• Experience with ticketing systems and managing a ticket queue.
• Experience supporting IT systems, networks and related technologies.
• Experience with endpoint management tools (SCCM, Jamf, Workspace One, etc.).
• Excellent knowledge of PC and Apple hardware.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

Nice To Haves

• Prior experience using and/or administering JIRA Service Management or similar ITSM tools.
• Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).
• Experience with Zoom and related video conferencing hardware.
• Experience with Okta or other similar IAM tools.
• Experience in a Zero Trust / BeyondCorp environment.
• Familiarity with Government systems access (CAC).

Responsibilities

• Provide primary on-site and remote technical support for software and hardware.
• Handle tickets in Jira Service Management system.
• Support Video Conferencing for on-site VIP events.
• License administration of end user software including but not limited to Adobe, Lucid, etc.
• Identify persistent problems and recurring failures for root cause analysis.
• Manage and support Windows, Linux and Apple computers.
• Responsible for deploying, recovering, maintaining and tracking of IT hardware.
• Identify and document knowledge articles and SOPs for end users and internal IT.
• Assist with on-going operational improvements and enforce changes.
• Participate in or lead projects as assigned.
• Participate in a weekly on-call rotation.
• Travel to our offices in the South East region as needed.

Benefits

• Platinum Healthcare Benefits: For U.S. roles, we offer comprehensive medical, dental, and vision plans at little to no cost to you.
• Basic Life/AD&D and long-term disability insurance 100% covered by Anduril, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a holiday hiatus in December, and highly competitive PTO plans.
• 16 weeks of paid Caregiver & Wellness Leave to care for a family member, bond with your baby, or tend to your own medical condition.
• Family Planning & Parenting Support: Fertility (eg, IVF, preservation), adoption, and gestational carrier coverage with additional benefits and resources to provide support from planning to parenting.
• Mental Health Resources: We provide free mental health resources 24/7 including therapy, life coaching, and more.
• A professional development stipend is available to all Andurilians.
• Daily Meals and Provisions: For many of our offices this means breakfast, lunch and fully stocked micro-kitchens.
• Company-funded commuter benefits available based on your region.
• Relocation assistance (depending on role eligibility).
• 401(k) retirement savings plan - both a traditional and Roth 401(k). (US roles only)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services