First Energy-posted 19 days ago
Full-time • Mid Level
Akron, OH
Utilities

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. This position is accountable, under general supervision, for installing and maintaining our Microsoft Server & Storage environment in FirstEnergy Corp. while maintaining compliance with industry standards and regulatory requirements. This position will directly support FirstEnergy's critical systems and will have a blended focus of traditional system administration, assisting to automate server administration and build infrastructure services.

  • Design, implement, and maintain system infrastructure to ensure high availability, resilience and performance.
  • Install, manage and tune mission-critical Microsoft Server systems and VMWare hosts that support operations 24x7x365 with minimal downtime.
  • Automate and execute Microsoft Server standards that include Citrix servers, application servers, Active Directory servers, specialized support servers, Microsoft File and Print Servers.
  • Leverage Infrastructure as Code (IaC) configuration management and automation technologies including Puppet, Ansible, Terraform, Chocolatey and Jenkins to automate infrastructure delivery.
  • Automate repetitive tasks to streamline operations and reduce manual intervention.
  • Develop and maintain scripting, code or interface APIs where necessary.
  • Manage the testing, deployment and automation of patches and software upgrades for Microsoft servers and ESX Hosts.
  • Solve complex problems and troubleshoot functionality for issue identification (including debugging); work in conjunction with other IT personnel and implement preventative measures.
  • Develop technical designs and estimates to meet the business needs while supporting the company's overall IT direction and standards.
  • Create and maintain system documentation and procedures to ensure governance and standards.
  • Provide consulting for new applications/systems requiring Microsoft servers and services.
  • Maintain and administer operating systems, server security and Microsoft services.
  • Install, upgrade, configure and maintain server systems hardware and software.
  • Design and implement disaster recovery procedures.
  • Investigate and resolve application problems and enterprise monitoring alarms.
  • Strict adherence to company processes, change management and other procedures in accordance with regulatory requirements.
  • Bachelor's degree in Computer Science or related field with 3 - 5 years of related experience required. In lieu of a degree, 5 - 7 years of related experience required. VMWare certification preferred.
  • Related experience includes, but is not limited to: a production Microsoft Server Administration role, VMWare Administrator role, patch management, PowerShell scripting, site reliability engineering, etc.
  • Strong knowledge of the following:
  • Microsoft Windows Server deployment using deployment software tools, like Symantec Ghost, Ansible, Terraform, etc.
  • Intel/AMD server hardware maintenance and troubleshooting.
  • Microsoft Windows Server operating system (2016/2019/2022/2025) administration and patch management software
  • VMware - Deep understanding of the architecture and design of VMware server virtualization implementations focusing on virtual machine setup and administration. Knowledge of VMware infrastructure (ESX, vSphere, VMware Cloud Foundation, Aria/VCF Ops, etc.) is necessary with a VCP or above certification preferred.
  • Proficient in PowerShell and other scripting technologies.
  • PowerCLI, Puppet, Ansible, Terraform, Chef or other IaC/orchestration platform.
  • Backup technologies such as Veeam.
  • Strong network skills for server administration and performance troubleshooting.
  • Strong understanding of enterprise monitoring platforms.
  • Ability and willingness to travel to company sites, work flexible hours, and be available for call-in and after-hours support (7X24 operations).
  • Excellent oral and written communication skills, and strong interpersonal skills to work effectively with people at all levels and with varying backgrounds.
  • Experience in providing responsive and effective customer service.
  • Highly motivated to work independently and productively within a virtual environment (i.e. working with remote co-workers using virtual technologies).
  • Demonstrated ability to work effectively as part of a team.
  • Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks, and meet deadlines.
  • Proven ability to troubleshoot and solve non-routine problems with little or no guidance.
  • VMWare certification preferred.
  • Knowledge of VMware infrastructure (ESX, vSphere, VMware Cloud Foundation, Aria/VCF Ops, etc.) is necessary with a VCP or above certification preferred.
  • competitive pay plus incentive compensation
  • a company-sponsored pension plan
  • 401(k) savings plan with matching employer contribution
  • a choice of medical, prescription drug, dental, vision, and life insurance programs
  • skills development training with tuition reimbursement
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