Team Environment and Collaboration Application Services is a highly collaborative environment. You-ll work with colleagues across multiple locations and time zones, often as part of cross-functional teams. Communication is key-expect to participate in regular meetings, share updates, and coordinate on projects and incident response. The team values continuous improvement and innovation. You-ll be encouraged to identify process enhancements, contribute to automation initiatives, and help drive improvements in service quality and efficiency. Customer Focus and Impact A significant part of the role is customer-facing, ensuring that end users- issues are resolved and that their experience with applications is positive. You-ll be expected to communicate clearly with customers, provide training when needed, and ensure that service level agreements (SLAs) are met. There-s an emphasis on understanding customer needs, gathering feedback, and using that input to improve services and solutions. The role centers on supporting, maintaining, and improving enterprise applications that are critical to business operations. You-ll be responsible for incident resolution, problem management, change management, and fulfilling service requests. This means you-ll regularly troubleshoot issues, coordinate upgrades, and ensure applications are available and performing well for users. You-ll collaborate closely with engineering, infrastructure, and development teams to standardize processes, implement new features, and optimize system performance. This includes participating in system design, testing, and documentation efforts. The job involves a mix of proactive and reactive work: you-ll monitor system health, anticipate future needs (capacity planning), and respond to incidents as they arise. You-ll also help develop and maintain knowledge bases and best practices for common issues. Growth and Development The environment supports professional growth. You-ll have opportunities to learn new technologies, participate in training, and take on increasing responsibilities as you gain experience. The team structure allows for advancement, with roles ranging from entry-level to senior and principal positions, each with increasing scope and leadership opportunities. Workload and Expectations The work can be fast-paced and sometimes high-pressure, especially when critical applications are impacted. You-ll need to be organized, adaptable, and able to prioritize effectively. Application Services supports a large, distributed user base, so you may be involved in after-hours support or on-call rotations, depending on the team-s structure and location. A role in Application Services is dynamic and impactful, blending technical problem-solving, teamwork, and customer service. You-ll be part of a group that values collaboration, continuous improvement, and professional development, all while supporting essential business applications. In addition to the responsibilities listed below, this position participates in the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate.