Systems Administrator III, Applications (Pharmacy Automation) - On-Site WA

Kaiser Permanente-posted 2 months ago
Renton, WA
Ambulatory Health Care Services
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In addition to the responsibilities listed below, this position participates in the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate.

  • Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines.
  • Follows procedures and policies, and applies data and resources to support projects or initiatives.
  • Collaborates with others, often cross-functionally, to solve business problems.
  • Supports the completion of priorities, deadlines, and expectations.
  • Communicates progress and information.
  • Identifies and recommends ways to address improvement opportunities when possible.
  • Escalates issues or risks as appropriate.
  • Pursues self-development and effective relationships with others by sharing resources, information, and knowledge.
  • Listens, responds to, and seeks performance feedback.
  • Acknowledges strengths and weaknesses; assesses and responds to the needs of others.
  • Adapts to and learns from change, difficulties, and feedback.
  • Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
  • Provides first and second level support for enterprise systems and systems in one or more additional IT domains.
  • Diagnoses, troubleshoots, and resolves complex incidents to minimize system issues.
  • Supports stability, availability, and performance of enterprise systems by monitoring systems to identify problems, trends, and opportunities for improvement.
  • Assists technical and project team members to resolve system problems and application-specific issues.
  • Escalates identified issues, risks or problems to lead administrators according to processes.
  • Plans and performs complex system configuration.
  • Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
  • Defines and tests maintenance and refresh activities.
  • Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
  • Assists with application-oriented administration and technical support for production and non-production environments.
  • Supports vendor support activities, as appropriate.
  • Recommends and executes performance tuning and optimization activities.
  • Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.
  • Minimum two (2) years experience in application support.
  • Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field.
  • Minimum three (3) years working in IT or operations.
  • Additional equivalent work experience may be substituted for the degree requirement.
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