With limited supervision, installs, configures, and troubleshoots computer systems and associated assemblies and provides help desk technical assistance and training to system users. Essential Responsibilities: Supports configuration, maintenance, troubleshooting, repair, and analysis of data processing equipment. Prioritizes work center organization, equipment, and processes based on performance requirements and mission needs. Performs basic configuration, monitoring, troubleshooting, analysis and repair of Desktop and Server systems, Disaster Recovery Systems switches, networks, video systems. Participates in the design, installation and administration of local systems using multiple protocols and various computer systems. Writes detailed/technical problem reports, assists with root cause analysis and recommendations for configuration and process changes. Installs, upgrades, and administers operating systems and application software in multi-user client/server environments, using authorized software. Uses IT service management system and ensures Information Assurance requirements are met. Provides Client System Administrator (CSA) duties for specific mission systems that require specialized support. Maintain cross platform inter-connectivity for network services, authentication services, E-mail services and Web services. Supports configuration, maintenance, troubleshooting, repair and analysis of data processing equipment. Maintains basic knowledge of operations procedures and supporting documentation and leads their development. Assists in implementing software and firmware/hardware updates. Ensures technical support is available for system administrators and maintainers in execution of administration and maintenance tasks. Provides technical support to systems upgrades and configuration changes. Performs help desk, system administration. Ensures Information Assurance requirements are met. Participates in training and mentoring programs and practices. Perform general housekeeping duties in support of a safe working environment. Perform other related duties and tasks, as directed.
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Education Level
Associate degree
Number of Employees
5,001-10,000 employees