Systems Administrator II

ICW Group • San Diego, CA

1d • $40 - $67 • Hybrid

About The Position

The purpose of the Systems Administrator II is to ensure that ICW Group’s computing environment and infrastructure technologies are properly administered and maintained in support of the company’s computer operations. This role exists to define procedures for monitoring, evaluating, diagnosing and establishing a work plan to resolve system issues.

Requirements

• Bachelor's degree preferred in Computer Science, Information Systems, or related field.
• Minimum 5 years of related experience; or equivalent combination of education and experience required.
• Experience in a M365 Sharepoint Online environment required.
• Current Microsoft MCSE certification.
• Demonstrates strong problem-solving and analytical skills to identify root causes and develop effective solutions using multiple resources and logical analysis.
• Possesses solid knowledge of networking and infrastructure concepts, including operating systems, protocols, and directory services.
• Proficient in scripting and advanced troubleshooting, with a strong understanding of application and system behavior to deploy, configure, support, and continuously optimize performance.
• Experience supporting enterprise environments of 500+ users in virtualized and co-location data center environments, including VMware ESXi.
• Proven ability to administer and support Microsoft-based enterprise platforms, along with enterprise backup and recovery solutions.
• Ability to work overtime and on nights and weekends, as needed.
• Requires ability to take part in on-call rotations.

Nice To Haves

• A365 “Agentic” experience preferred.
• Experience with automation and configuration management tools such as Ansible, Chef, Puppet, or similar orchestration and scheduling platforms is preferred.

Responsibilities

• Administers, maintains and upgrades computing systems.
• Deploys and installs new software releases and system upgrades.
• Evaluates and installs patches and resolves software related problems.
• Implements, and administers Microsoft Power Platform solutions, including Power Automate, Power Apps, and Power BI, to enable workflow automation, application development, and data-driven insights across the organization.
• Designs and implements AI-driven automation and AIOps solutions to improve system reliability, operational efficiency, and service quality.
• Develops and maintains automation workflows and scripts (e.g., PowerShell, Python, Ansible, Power Automate) to support provisioning, configuration, patching, and routine operational tasks.
• Leverages AI and analytics for proactive monitoring, anomaly detection, event correlation, automated incident response and root cause analysis.
• Monitors and reports on automation effectiveness using operational metrics (e.g., incident reduction, MTTR improvement, productivity gains) and evaluates emerging AI technologies for operational value.
• Performs system backups and recovery.
• Maintains and monitors system configuration.
• Provides 2nd and 3rd Tier technical support and problem resolution.
• Implements and maintains current and future ICW Group computing technologies.
• Administers the maintenance of account management processes using Active Directory, LAN based user application systems, enterprise messaging and collaboration technologies, and enterprise data storage environment where applicable.
• Defines procedures for monitoring, evaluating, diagnosing, and establishing a work plan to resolve system issues.
• Assists in the research, development, and testing of new computing technologies in support of ICW Group business operations.
• Implements and maintains Configuration Management practices and documentation for all hardware, operating systems, and application software systems.
• Maintains a systems business impact assessment to be used for emergency recovery purposes.
• Troubleshoots and supports internal teams.
• Maintains system documentation.
• Applies revisions to host system firmware and software.
• Partners with business and other IT teams to implement a systems business impact assessment.

Benefits

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level