Systems Administrator II

Ntiva•Shreveport, LA

44d•$45,000 - $70,000•Onsite

About The Position

As a System Administrator II, you will provide on-site technical support to clients. You will be responsible for implementing, maintaining, and improving client's infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs. Location and Work Expectations This exciting opportunity is based in our Shreveport office and includes travel to client sites throughout the area, offering a dynamic and immersive work experience. Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.

Requirements

College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco
Experience working for a Managed Services Provider
Windows workstation repair, maintenance, malware removal, and deployment
Configuring network settings on workstations
RDP client support
Office 365 account and client support
Server backup monitoring and maintenance
Wireless connectivity for mobile devices and workstations
Mobile devices - smartphones, tablets, and laptops
Exchange mailbox administration
Active Directory account creation and management
Network drive and printer mappings
Diagnosing network connectivity issues for workstations
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Responsibilities

Provide responsive client service. Answer internal and external client/vendor calls quickly and pleasantly. Communicate in a friendly, professional, and patient manner
Perform all duties with the goal of building and maintaining long-term client/vendor relationships
Maintain exceptional client service, understanding client satisfaction and perception
IT support services for clients' infrastructure, including clients' core business applications
Acquire specific knowledge of the client and how IT relates to their business
Develop in-depth knowledge of the service offerings and how they relate to clients' needs
Participate in projects by performing assigned duties
Perform other related technical duties as assigned
Identify clients' needs and report to Service Manager
Update documentation for client configurations or processes
Communicate managed services installation and maintenance with Centralized Services
Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages
Utilize active listening and client-care skills in identifying potential concerns
Report client concerns or complaints to Service Manager, VP Operations, and CXO
Answer internal and external communications timely and professionally
Contact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticket
Close tickets within 7 business days unless issue requires further delay as notated on the ticket
Routinely take self-paced training in technologies relevant to the team
Obtain industry certifications on a consistent basis
Enter time worked on each ticket daily
Schedule service delivery via the scheduling calendar in ticketing system
Enter expenses on service tickets for any related credit card purchases and submit receipts daily
Submit time sheets on a weekly basis, due by Saturdays at 12P