SYSTEMS ADMINISTRATOR II, IS&T Systems Operations

Boston University-posted 8 days ago
Full-time • Mid Level
Hybrid • Boston, MA
5,001-10,000 employees
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Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will join as a Systems Administrator II where you will support a broad range of server and operating system administration functions. You will join a team and collaborate with multiple technology groups across campus to administer and improve the underlying server technology that enables a wide variety of university client services. You will leverage technical expertise to assess client system's needs, advocate for and implement technology solutions, and refine existing process and procedures to help ensure the availability and reliability of university systems. As part of the IS&T Infrastructure Operations team, you will report to the Assistant Director of Systems Administration & Basis. This position is located in Boston, MA with opportunities for hybrid and remote work. This position provides rotating 24/7 on-call support and will include night and weekend support for critical University business cycles.

  • Manage and maintain server operating systems, hypervisors, processes, hardware and related software.
  • Work with cross functional teams to install, test, transition server operating systems, hypervisors, processes, and related hardware & software into production status.
  • Maintain systems and evaluate/apply upgrades.
  • Coordinate with vendors on problem resolution.
  • Detect, diagnose, isolate, and correct system faults.
  • Serve as Level-2 technical support for the Help Desk.
  • Support incident and problem management activities.
  • Provide off-hours on-call support and assistance during incidents.
  • Support the maintenance, and periodic testing of business continuity and disaster recovery procedures.
  • Investigate and recommend new technology and techniques to enhance the performance, reliability, and availability of IT resources and services.
  • 3+ years of experience administering Windows systems in a physical and/or virtualized environment.
  • Bachelor's Degree in related discipline or equivalent experience.
  • Technical Expertise: Experience diagnosing Windows operating system and associated software issues required.
  • Can troubleshoot software, hardware and network issues.
  • Is comfortable with installing, configuring and upgrading Windows applications and different specialized third-party applications.
  • Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP.
  • Experience with a variety of tools commonly leveraged in a complex enterprise environment such as remote assistance, asset management, image and deployment, patching, backup and restore and endpoint protection required.
  • Must be able to lift moderately heavy equipment (up to 50 pounds).
  • Experience with VMware, Active Directory, group policy, and server administration skills including monitoring performance and file permissions.
  • Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
  • Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
  • Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
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