System Administrator II

TX-HHSC-DSHS-DFPS•Houston, TX

2d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: System Administrator II Job Title: Systems Administrator II Agency: Health & Human Services Comm Department: Reg Office Sup Deskside Reg Posting Number: 15053 Closing Date: 04/18/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $4,020.33 - $6,335.66 Pay Frequency: MonthlySalary Group: TEXAS-B-19 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 65% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: HOUSTON Job Location Address: 5425 POLK ST Other Locations: Houston MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N 255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT CYB10,CYB11,ISM,IT,ITS Brief Job Description: Performs complex Systems Administration II work involving; performing daily monitoring of service and problem tickets to respond and resolve tickets within established Service Level Agreement timeframes. Perform regular maintenance tasks to ensure the optimal performance and reliability of computer systems. Set up and configure computer systems, including hardware components, operating systems, and network settings. Install, upgrade, and manage system software, including operating systems, applications, and utilities. Diagnose and resolve system issues, including hardware failures, software errors, telecommunication issues and network connectivity problems. Maintain and tracks hardware inventory, provides updates on hardware needs, and available assets. Assists with new and surplus equipment requests, returns, and deployments. Maintains disaster recovery plans to ensure data integrity and system availability. Provide technical assistance to end-users, troubleshoot user problems, and address system-related queries. Create and maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Provides guidance to others. Acts as a point person during the absence of the manager. Assists with project management completion goals. Adheres to the accordance with HHSC Guiding Principles and the universal expectations of personal responsibility, works under moderate supervision, with limited latitude for the use of initiative and independent judgement. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations as required. Performs other duties as assigned.

Requirements

Knowledge of Information systems/technology processes and procedures.
Personal computers, printers, other peripheral equipment, Microsoft products, and other applicable software.
Must have strong technical troubleshooting techniques, customer service techniques, able to perform in a desktop service environment and posse knowledge with BMC HELIX platform workorder/Incident tracking software.
Creating and maintaining technical documentation, translating technical information, and explaining it to a non-technical audience in an appropriate manner.
Obtaining information from an individual about a technical problem when the caller is under stressful conditions.
Exercising logic and reasoning to define problems, establish facts and draw valid conclusions.
Making decisions that support business objectives and goals.
Manage heavy flow of email information as well as changes in hardware and software and provide current, accurate information to callers.
Perform research and retrieve information from computer systems, databases, and the Intranet/Internet.
Learn new and existing hardware and software.
Take directions, work well as part of a team, and work independently when needed.
Adjust to and maintain a fast-paced workflow.
At least 2 years’ experience performing IT troubleshooting in a technical (computer) desktop environment.
2 years of customer service experience providing technical assistance to customers.
Experience using management platforms such as BMC HELIX.
Knowledge of personal computer hardware and software.
Knowledge of Service Level Agreements
Knowledge of troubleshooting and repairing IT related hardware and software
Skill in verbal and written communication
Skilled in installing and maintaining Windows Operating systems, Active Directory and Microsoft Office Suites
Ability to recognize, analyze, and resolve network problems, to train others, and oversee the work of others.
Ability to organize and prioritize work.
Ability to work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed.
Ability to move computer / telecommunications equipment.
Ability to work more than 8-5, M-F.

Nice To Haves

A+ Certification Preferred
Knowledge of the ITIL Foundation

Responsibilities

Performs complex (journey-level) technical and customer service support for local and remote staff, addressing complex PC workstations, hardware, software, and network connectivity issues.
Takes ownership of escalated or complex technical tickets, ensuring resolution within established Service Level Agreements (SLAs).
Monitors service queues and collaborates with team members, vendors, and cross-functional groups to resolve issues that require specialized expertise.
Proactively identifies trends in recurring issues and develops recommendations for systemic resolutions.
Collaborate with other team members and support groups, including vendors to ensure timely response and resolution to requests for assistance.
Install and maintain hardware and software on agency workstations and other systems as assigned.
Maintain patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely.
Monitor performance of, and act as liaison to, all IT support vendors to ensure service levels for network server hardware and operating systems, as well as backup and recovery services.
Perform limited server duties, such as the addition of new users to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities not covered in the vendor’s scope.
Provides user support and training in the use of available hardware, software, and utilities.
Coordinates contact for remote network locations to obtain clarification on problems and resolutions.
Educates users on new or less frequently used features of existing products.
Keep current on all work-related technology and Operating System environments and required training.
Stay up to date with the latest advancements in system administration, technologies, and security best practices.
Coordinates projects and assignment completion goals.
Keeps team and leadership informed of the status of complex (journey-level) projects and work-related assignments.
Ensures timely updates on project and assignment related tasks in the format requested.
Take ownership of assigned tasks, work independently with general supervision, and demonstrate initiative in problem-solving.
Coordinates testing new hardware, software, peripheral equipment, and cellular devices.
Conducts product evaluations of upgraded or new hardware and software identifying strengths, weaknesses, and potential benefits to the agency.
Designing, developing, and implementing automated processes within established systems using specialized software tools, identifying repetitive tasks, mapping workflows, and ensuring smooth execution of automated routines to optimize efficiency and reduce manual intervention.