Systems Administrator II

Jenzabar

98d • $50,000 - $63,000

About The Position

The Managed Services Systems Administrator II should have the proven ability to work either independently or in a team to achieve results. Should have the ability to quickly analyze problems and to work cooperatively with clients and other Jenzabar associates to determine the problem, verify potential solutions, and to solve the problem in a professional, courteous, and accurate manner with enough level of ongoing communication and follow-up. The Systems Administrator II will work with Jenzabar’s Managed Services, Tech Consulting, PD, and Support teams to manage systems/servers/databases for CX, JX, JICS, J1, and other Jenzabar solutions. In this position, the Systems Administrator II will be able to blend their analytical, technical, and communications skills to provide responsive and accurate solutions to Managed Services Customers.

Requirements

• 2+ years in a Systems Administrator role
• Experience with Web Servers, application servers and mission critical applications
• Windows or Linux experience
• Experience working in a virtualized environment
• Problem Solving and troubleshooting skills, including ability to perform root cause analysis design preventative activities
• Excellent analytical and problem-solving skills
• Able to quickly learn new software setup requirements, configuration rules, update procedures, etc. (and to then train other users, whether the customer or internal Jenzabar associates)
• Takes responsibility for and shows initiative in learning how to use/manage systems more effectively
• Excellent verbal and written communication skills

Nice To Haves

• Scripting - any language
• Networking knowledge
• Experience working in a high availability environment
• Bachelor’s degree

Responsibilities

• Install, configure, upgrade, test, and deploy Jenzabar core products
• Perform regular server checks, proactively identify problems, and provide effective solutions
• Respond to customer tickets in timely and professional manner
• Provide Monthly Remote Management reports to customers
• Refresh development servers with production applications and data as needed
• Communicate and collaborate well with team members
• Assist customers with resolving system issues and escalates problems when appropriate
• Install/Upgrade SQL Server per best practices and Jenzabar Managed Services guidelines
• Intermediate understanding of Jenzabar core product Administration
• Assist Systems Administrator I with issues before they escalate
• Investigate and resolve application functionality related issues
• Provide support, troubleshooting, and communication while determining the appropriate steps in delivering the solution

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees