Systems Administrator I - EHRA - Early Career

State of North Carolina

1d • $75,818 - $113,727 • Hybrid

About The Position

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Are you ready to take the next step in your career? We currently have an opening for a Systems Administrator I This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work The Early Career Associate Program is ideal for recent graduates, early-career professionals, or those looking to transition to a new career seeking broad exposure to state IT operations. The Early Career Associate Program is a two-year on-the-job training (OJT) program designed for individuals with three years or less of professional experience. After gaining exposure to the role through the development process, participants will have the opportunity to be placed in a permanent role based on mutual fit and career goals.

This position is with the Department of Information Technology (DIT) in North Carolina State Government. DIT provides technology services to state agencies, local governments, and educational institutions across North Carolina. Services include hosting, network and video services, telecommunications, and enterprise services such as email and calendaring, large, centralized mainframe and managed client/server computer services, and software and technical support to centralized and distributed clients. The Department of Information Technology Services (DIT) Enterprise Applications team is responsible for the enterprise applications platforms used to provide services to all state agencies, personnel and citizens; which includes ServiceNow, Office 365, Electronic Digital Signature, Content management, Database and Middleware Services, and others in this growing area of business. The areas supported by Enterprise applications team include ITSM, ITAM, HRSD, Office 365, Electronic Digital Signature, Content management, Collaboration Tools, Business Intelligence, Operational Intelligence and others in these growing areas of business. The team mission is to provide secure, responsive, agile, and cost-efficient services to our customers, enabling them to better serve the citizens of North Carolina. ServiceNow team within the DIT Enterprise applications is responsible for maintaining and administering the ServiceNow platform that is used by DIT and other state agencies as well as automate and aid in automation of business tasks to deliver IT services in an efficient and effective manner.

Requirements

• Bachelor’s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming OR Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming; or an equivalent combination of education and experience.

Nice To Haves

• Experience configuring and customizing the ServiceNow suite, specifically ITSM (Incident, Change, Problem, Knowledge), with exposure to one or more ServiceNow applications like CSM (PSDS), HRSD, SPM, IRM or WSD
• Experience create and maintain integrations between ServiceNow and external systems using REST/SOAP and IntegrationHub
• Demonstrated experience/skills in ServiceNow development using JavaScript (Glide API), HTML5, CSS, and/or Angular.js with knowledge of core platform scripting including Business Rules, Client Scripts, and Script Includes

Responsibilities

• Collaborating with business analysts, IT teams, and end-users to gather and document requirements for new ServiceNow functionalities
• Administering the ServiceNow platform to ensure a robust and secure environment
• Working closely with the Platform Owner, other members of the ServiceNow team, and software vendors to plan and implement enhancements and upgrades to software applications, infrastructure, and services
• Engaging in the entire development process, including specification, workflow analysis, workflow diagrams, data modeling, troubleshooting, documentation, and quality assurance
• Analyzing, designing, coding, troubleshooting, testing, implementing, maintaining, and supporting ServiceNow applications and associated system reports
• Researching and staying informed about technological changes and collaborating with team members to determine their impact and integration with existing application and service standards and architectures
• Reviewing existing functionality and processes to identify areas for improving scalability and performance
• Understanding business functions and system needs to develop, implement, and support solutions that meet business specifications
• Providing technical support by troubleshooting issues from customers across technical and functional teams
• Working closely with DIT and other agency customers to address concerns, gather requirements, provide guidance on best practices and shared policies, and coordinate changes and maintenance activities
• Creating and working with complex database queries to generate reports that support business customers

Benefits

• Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level