Systems Administrator (Hybrid - Oshkosh, Wisconsin)

Fox World Travel • Oshkosh, WI

230d • Hybrid

About The Position

As one of Wisconsin's largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family! At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Requirements

• Bachelor/associate degree or related IT certifications plus 5+ years demonstrated experience in an IT administrative role.
• Familiarity with CRM and ERP systems; preference with specific knowledge of Salesforce or GlobalWare systems.
• Knowledge of current cyber security practices and willingness to learn as part of systems administration.
• Knowledge of current database technologies including MSSQL and MySQL.
• Knowledge of Microsoft SharePoint, Office365, Azure, and Intune including experience with development and administration.
• Knowledge of Microsoft Flow and Power Apps.
• Knowledge of scripting languages and best practices.
• Solid oral and written communication skills to effectively provide technical material and concepts to both laymen and technical audiences.
• General understanding of LAN and WAN technologies, and how they are monitored.
• Proven ability to provide exceptional customer service by effectively troubleshooting and providing support.
• Ability to learn and research new technologies quickly.
• Ability to make decisions and judgments while analyzing, evaluating, and problem-solving technical matters.
• Ability to work flexible hours within and outside of scheduled shift.
• Effective listening skills with ability to determine root cause quickly.
• Ability to regularly lift up to 50 lbs.

Nice To Haves

• Curiosity and the desire to always be learning new skills.
• Excellent process management/organization skills.
• Information gathering and monitoring skills.
• Strong problem-solving skills.
• Attention to detail and desire for accuracy.
• Flexibility with the ability to work efficiently and effectively with frequent interruptions.

Responsibilities

• Performing configuration, monitoring, administration, and support on computer systems, public cloud environment database, and enterprise-level applications.
• Responding to customer support request tickets, calls and emails as needed.
• Taking ownership and managing support tickets as assigned.
• Assisting other team members with troubleshooting to identify root cause and provide technical support when needed.
• Updating help desk service ticket work notes, providing updates, status, and completion information.
• Collaborating with other departments and external vendors to resolve requests in a timely manner.
• Performing regular scheduled systems maintenance, patching, and audits, including backups.
• Designing, planning, and implementing new technology solutions aligned with business initiatives.
• Tracking and reporting on all physical and cloud-based software and enterprise licenses used by internal associates.
• Participating in team rotation of on-call, after-hours support.
• Ensuring timely communication of maintenance requirements and effects on system availability.
• Ensuring users/customers are provided professional, courteous, and timely support and service.
• Maintaining confidentiality with regards to the information being processed, stored, or accessed.
• Maintaining professional and technical knowledge by attending educational workshops.
• Adhering to standards and best practices whenever possible.
• Maintaining a favorable and collaborative working relationship with co-workers across all departments.
• Enhancing the organization's reputation by accepting ownership for accomplishing new and different requests.
• Being innovative and recommending new approaches, policies, and procedures to promote continual improvements in efficiency of operations and services performed.

Benefits

• Competitive wages
• Flexible time off (vacation, sick, personal)
• FAM Adventure Bucks to help you explore the world
• Remote/hybrid work
• Full benefit package including medical, dental, vision, long-term disability
• Company-sponsored life insurance and short-term disability
• Tuition reimbursement
• 401(k) contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree