Robert Half-posted about 1 year ago
Full-time • Entry Level
Oklahoma City, OK
Administrative and Support Services

The Help Desk Support role is a project employment opportunity focused on providing technical support and implementing technology solutions to ensure high levels of system performance and reliability. This position is based in Oklahoma City, Oklahoma, and requires a detail-oriented individual who can effectively address user inquiries and maintain the organization's network infrastructure.

  • Providing technical support and guidance to users and addressing their inquiries
  • Setting up, maintaining, and monitoring the operation of the organization's network infrastructure
  • Troubleshooting complex issues related to operations, installations, setup, error messages, and downtime procedures
  • Ensuring user satisfaction through effective communication and prompt resolution of their concerns
  • Monitoring applications and systems to safeguard infrastructure-related systems
  • Verifying the proper operation of infrastructure equipment and software
  • Converting user requirements and system objectives into logical, efficient, and practical system designs
  • Conducting tests on systems to ensure they meet business requirements
  • Researching and addressing user requests for new or modified systems
  • Performing additional duties as assigned
  • Demonstrated experience in Network Routing, including troubleshooting and optimizing network systems
  • Proficiency in LAN Switching, with the ability to manage, maintain, and improve local area network systems
  • Solid knowledge of Microsoft Windows Server, including its installation, configuration, and maintenance
  • Proven ability to identify, diagnose, and resolve system problems promptly
  • Familiarity with various operating systems and platforms
  • Strong communication skills to explain complex IT concepts in simple terms
  • Ability to work independently and as part of a team
  • Detail-oriented with the capacity to manage multiple tasks simultaneously
  • Strong analytical skills with a problem-solving attitude
  • Relevant certification in Systems Administration or a related field is preferred
  • Previous experience in a similar role is advantageous
  • Willingness to stay updated with the latest technological advancements
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
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