Systems Administrator Assistant Director

Mayo Clinic • Rochester, MN

384d • $76,689 - $107,369 • Remote

About The Position

The Systems Administrator Assistant Director at Mayo Clinic plays a crucial role in maintaining and enhancing the Blackbaud CRM system, which is integral to the organization's fundraising efforts. This position involves collaboration with various stakeholders, including IT staff, vendors, and senior leadership, to ensure optimal system performance, reliability, and security. The ideal candidate will support day-to-day administrative tasks, oversee data integrity, and design training programs for users, fostering a culture of continuous learning and system proficiency.

Requirements

• Bachelor's degree and 3 years' experience in technology, business, healthcare, finance, computer science, or engineering, with a minimum of 2 years focused on support, configuration, or implementation of an integrated system.
• High school diploma and 7 years' experience focused on support, configuration, or implementation of CRM systems such as Blackbaud or similar platforms.
• Ability to work in multiple system environments and applications.
• Proficient in the use of project efficiency tools.
• Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
• Proven ability to successfully manage projects of medium complexity impacting multiple systems or departments.
• Strong organizational, analytical, and communication skills.

Nice To Haves

• Experience with Blackbaud CRM or similar platforms.
• Familiarity with automated testing tools and reporting software.

Responsibilities

• Support and maintain the Blackbaud CRM system, ensuring smooth operations and optimal performance.
• Collaborate with the Senior Systems Administrator on system management tasks including access, data integrity, maintenance, testing, and auditing.
• Integrate Blackbaud CRM with other enterprise systems to ensure seamless data flow and functionality.
• Oversee data integrity within Blackbaud CRM, including data import, export, cleanup, and deduplication processes.
• Design and implement a structured training program for users in Blackbaud CRM, including creating training materials and conducting sessions.
• Provide expert-level support to CRM users and foster a culture of continuous learning.
• Perform regular system updates under the guidance of the Senior Systems Administrator.
• Take ownership of smaller projects as assigned, with support from the Senior Systems Administrator.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSAs and FSAs for medical expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED