Systems Administrator and Compliance Manager

Paragus Strategic It • Hadley, MA

386d • $65,000 - $85,000

About The Position

The IT Systems Administrator at Paragus IT is a dynamic role focused on managing and optimizing client networks to ensure seamless performance, security, and compliance. This position involves proactive monitoring, conducting health checkups, and implementing best practices for IT infrastructure. The ideal candidate will thrive in a fast-paced environment, delivering exceptional customer service while contributing to a vibrant team culture.

Requirements

• 4+ years of prior IT and System Administration experience required
• Experience working for an IT Managed Service Provider preferred
• Experience working directly with a client or customer
• Intermediate knowledge of Microsoft operating systems and suite of products (Outlook, Word, Excel, PowerPoint, etc.) required
• Experience with firewalls, switches, and Access Point topologies (e.g., Meraki, SonicWall, etc.)
• Experience with disaster recovery planning and business continuity strategies
• Proficient in documenting IT systems and networks using tools like IT Glue or similar platforms
• Familiarity with regulatory compliance standards (e.g., HIPAA, PCI-DSS, CMMC)
• Proven ability to manage multiple tasks and projects simultaneously in a fast-paced environment
• Advanced network configuration, monitoring, and troubleshooting experience required
• Ability to work independently and proactively determine areas requiring additional attention, monitoring, or maintenance
• Strong documentation, inter-personal, and communication skills
• Experience with infrastructure design and layouts preferred

Nice To Haves

• Experience working for an IT Managed Service Provider preferred
• Experience with infrastructure design and layouts preferred

Responsibilities

• Recommend and uphold Paragus Best Practices for client IT infrastructure, ensuring adherence to security, compliance, and maintenance protocols.
• Perform regular Health Checkups on client IT infrastructure, identifying areas for improvement and ensuring network security and compliance.
• Manage network hardware/software replacement & renewal schedules. Recommend improvements and document any declined suggestions.
• Perform compliance assessments based on State, Federal, industry, and internal policies, and provide actionable solutions to address any gaps in the client's best interest.
• Collaborate with your client team to deliver outstanding customer service that prioritizes the client's best interests and satisfaction.
• Keep comprehensive documentation as it relates to server and network topology, asset inventory, and configurations for reliable and organized client support.
• Act as a resource for escalated issues, following security protocols and raising concerns to the Director of Security & Compliance as needed.
• Participate in our on-call rotation, providing 24/7 support for 3 weeks per year to keep clients' systems running smoothly.
• Bring the fun! Contribute to the vibrant, team-oriented environment that makes Paragus special for clients and staff alike.

Benefits

• Flexible hybrid work schedule with only three days in office required per week
• Competitive salary range of $65,000 to $85,000 DOE

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed