Systems Administrator 2

ECS Tech Inc•Chubbuck, ID

About The Position

This is an exciting opportunity to support one of the world’s premier law enforcement organizations. In this role, you'll contribute directly to mission-critical operations, providing technical support to agents, analysts, and professionals combating terrorism, cyber threats, espionage, and major criminal activity. We are looking for candidates who are detail-oriented, customer-focused, and committed to delivering high-quality technical support in a fast-paced, 24/7 environment. You’ll play a vital role in supporting the technology that powers national security efforts. About the Role: This position is part of a 24/7 operations team. Flexibility to work other shifts, including weekends and holidays, may be required based on mission needs. Training and additional duties may be assigned during alternate shifts as needed.

Requirements

Active Top Secret clearance required, with the ability to obtain SCI and/or CI Polygraph if needed
1+ years of hands-on experience in system administration or related IT functions
Strong understanding of Windows environments and enterprise IT systems
Experience supporting end-users in a helpdesk or system administration role
Ability to work independently and as part of a collaborative team
Proficiency in managing databases, networks (LAN/WAN), and patch management processes
Solid understanding of system security principles, including intrusion detection and data backup/recovery methods
Scripting experience in Python, Perl, or similar programming languages
Familiarity with multiple operating systems and platforms
Strong analytical and troubleshooting skills
High attention to detail and accuracy, particularly in documentation
Previous experience delivering technical support in a professional or business environment
Excellent interpersonal and communication skills
Basic knowledge of IT Service Management (ITSM) frameworks and best practices
Willingness and availability to work in a 24/7 operational environment, including shifts, weekends, and holidays
Active CompTIA certifications or higher (e.g., CISSP, CASP+)

Responsibilities

Support Watch Operations by monitoring system health, responding to alerts, and escalating critical issues as needed in a 24/7 operational environment
Install and configure software and hardware systems
Manage and maintain Active Directory functions (e.g., password resets, account unlocks)
Provide support for mobile devices and related technologies
Diagnose and resolve issues related to Microsoft applications
Monitor, manage, and optimize network servers and IT tools
Troubleshoot system outages and performance issues
Maintain system security through access controls, backups, and firewalls
Perform system upgrades, patches, and hardware refreshes
Train end users on new technologies and system features