Systems Administration Assistant I

Amentum•Annapolis, MD

2d•$55,000•Remote

About The Position

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. Responsibilities: The successful Jr. Systems Analyst will provide end user production support for multiple government offices. The selected candidate will demonstrate an understanding of technical specifications based on business requirements and functional specifications. They will provide end-user help desk support to users of the following systems: PSC WorkSmarter: An Appian, Blue Prism, and Oracle based platform that hosts various federal applications, including case management, reports, dashboards, workload tracking, agreement processing, budget formulation, and electronic file repositories PSC OneView: A Salesforce-based platform that hosts various federal applications that support project planning, travel planning, intraoffice communication, and intake and badging In addition, they will also assist in requirements gathering, performing application testing, and preparing technical and end user documentation for various system functionality, processes and procedures. Requirements/Qualifications : This position requires completion of four-years of post-high school education in a computer science/IT related field and/or 2 years of related experience. This position requires the candidate to be able to Obtain and Maintain a Public Trust clearance. Note: US Citizenship is required to obtain and maintain a Public Trust Clearance

Requirements

This position requires completion of four-years of post-high school education in a computer science/IT related field and/or 2 years of related experience.
This position requires the candidate to be able to Obtain and Maintain a Public Trust clearance.
Note: US Citizenship is required to obtain and maintain a Public Trust Clearance
Strong communication skills
Ability to work both independently as well as within a team.
Ability to follow directions, take ownership of work, and meet deliverables/deadlines.
Ability to adhere to Service Level Agreements (SLA)
Ability to understand complex federal processes
Ability to analyze end-user needs and provide thorough resolutions
Experience troubleshooting system issues, testing resolutions, providing feedback to escalation teams, and informing end users of issue resolution progress

Nice To Haves

Oracle Database 11g+, SQL, PL/SQL
Appian, Salesforce, or robotic process automation (RPA) development experience
Experience with the project lifecycle development process (analysis, design, code, test, migrate)

Responsibilities

provide end user production support for multiple government offices
provide end-user help desk support to users of the following systems: PSC WorkSmarter: An Appian, Blue Prism, and Oracle based platform that hosts various federal applications, including case management, reports, dashboards, workload tracking, agreement processing, budget formulation, and electronic file repositories PSC OneView: A Salesforce-based platform that hosts various federal applications that support project planning, travel planning, intraoffice communication, and intake and badging
assist in requirements gathering
performing application testing
preparing technical and end user documentation for various system functionality, processes and procedures