Systems Admin

The Upper Deck Company • Carlsbad, CA

103d

About The Position

The Systems Administrator is responsible for providing Tier 1 and Tier 2 IT support, maintaining systems and network infrastructure, and assisting with hardware/software upgrades. The role requires strong technical skills across Windows and Apple environments, effective communication, and the ability to work independently or as part of a team in a high-availability network environment.

Requirements

• 3+ years of experience in a high-availability network environment.
• Proficiency in Microsoft Active Directory, Office 365, Windows Server 2008–2022, Windows 10/11.
• Hands-on experience with Apple devices and macOS.
• Skilled in VMware, SAN/NAS storage, RAIDs, and disaster recovery technologies.
• Familiar with VOIP systems and wireless network technologies.
• Experience in hardware platforms including Dell, HP, and Apple.
• Proficient in PowerShell scripting and system automation.
• Strong understanding of network protocols and architectures (TCP/IP, DNS, DHCP, VPN, LAN/WAN).
• Certifications such as MCSE, CCNA, or A+ preferred, but not required.

Responsibilities

• Provide Tier 1 and Tier 2 support for Windows Servers, Windows Desktops, Apple iMacs, MacBooks, and iOS devices.
• Configure, install, and maintain systems hardware and software in both Microsoft and Mac environments.
• Administer Active Directory user accounts, permissions, DNS, DHCP, and Group Policy settings.
• Maintain server and domain security requirements, system configurations, and perform routine maintenance.
• Plan and schedule installation, maintenance, upgrades, and integration of systems and applications.
• Monitor and troubleshoot server, network, and system performance using available toolsets.
• Manage backup and recovery processes and ensure disaster recovery plans are in place.
• Install and maintain antivirus and endpoint protection software on all endpoints.
• Document network and system configurations, security protocols, software licensing, and technical procedures using Visio, Word, and PowerPoint.
• Support escalated issues from the IT Helpdesk and provide after-hours/on-call support as needed.
• Collaborate with team members to assess technical issues, plan improvements, and recommend solutions.
• Maintain compliance with change control, security, and IT policies and procedures.
• Provide superior customer service with strong verbal and written communication skills.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 101-250 employees