Systems Admin

Holman

3d•$72,950 - $103,955•Remote

About The Position

Provide second-level support for a variety of enterprise applications, responding to incidents, resolving issues, and ensuring optimal performance and availability. Deploy new application software and perform application upgrades following established procedures and change management processes. Investigate and diagnose technical problems related to applications, collaborating with cross-functional teams to identify root causes and implement effective solutions. Interface with vendors, developers, and infrastructure teams to ensure timely problem resolution and escalate issues as necessary. Maintain accurate system documentation, including application configurations, troubleshooting steps, and support procedures, to facilitate knowledge sharing and compliance. Monitor and manage application availability, capacity, and performance metrics, proactively identifying areas for improvement and implementing enhancements. Manage and prioritize incident tickets according to SLAs (Service Level Agreements), ensuring timely resolution and minimal disruption to business operations. Ensure applications comply with security policies, standards, and regulatory requirements, implementing necessary controls and participating in audits as needed. Assist end-users with application usage, provide training and guidance on features and functionalities, and contribute to user documentation and training materials. Perform all other duties and special projects as assigned

Requirements

Bachelor’s degree in a related field or equivalent work experience
5+ years’ experience
Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Nice To Haves

Additional education, certifications, or other distinctions are a plus

Responsibilities

Provide second-level support for a variety of enterprise applications
Deploy new application software and perform application upgrades
Investigate and diagnose technical problems related to applications
Interface with vendors, developers, and infrastructure teams to ensure timely problem resolution and escalate issues as necessary.
Maintain accurate system documentation
Monitor and manage application availability, capacity, and performance metrics
Manage and prioritize incident tickets according to SLAs
Ensure applications comply with security policies, standards, and regulatory requirements
Assist end-users with application usage
Perform all other duties and special projects as assigned