Systems Admin

Intelliswift • San Jose, CA

163d

About The Position

With minimal supervision, participates in the design, engineering, development, testing, operation, and maintenance of endpoint devices (laptop, workstation, mobile) and their corresponding management services in a global enterprise environment. A desired candidate will be able to define problems to solve in order to improve the security and usability of Client endpoint devices within established guidelines.

Requirements

• 5+ years of experience administering, configuring, and performing advanced troubleshooting of modern Apple devices in an enterprise environment.
• 3+ years of experience administering multiple endpoint management technologies including Jamf, Intune or comparable MDM product, Azure AD/Active Directory.
• 1-3 years of scripting experience - shell, Python, Ruby, or any scripting language used to automate, configure, administer or secure an Apple environment.
• Basic knowledge of REST APIs - how to authenticate, query, and script automation tasks against them.
• Experience working on multiple projects and comfort meeting aggressive deadlines in a fast-paced environment.
• Strong written and oral communication skills, ability to communicate complex technical concepts to peers and management.
• Ability to think logically and analyze application and business process requirements.
• Experience in a user-focused technical-support environment.
• Self-driven and able to work independently with minimal supervision.
• Bachelor's degree in information technology, computer science, or equivalent combination of education and experience.

Responsibilities

• Provide technical support of MacOS endpoints and management of Client Engineering services including Jamf, Intune, Apple Business Manager, Code42 CrashPlan, Carbon Black Defense, MacOS operating systems and all supporting technologies.
• Design and support of automated device provisioning services, primarily Jamf/Apple Automated Device Enrollment.
• Package 3rd party and native MacOS software for deployment to endpoints in new, upgrade, and patch scenarios.
• Configure and deploy MacOS policies, scripts, and MDM profiles to endpoints in accordance with all Information Security standards.
• Perform or coordinate endpoint management service installations, upgrades, and maintenance.
• Monitor all endpoint deployments to ensure quality and SLA compliance.
• Take ownership of escalated incidents from helpdesk personnel for Client Engineering services including advanced troubleshooting and resolution of complex issues on MacOS endpoints.
• Monitor and respond to all incident and request tickets coming into the Client Engineering queue.
• Create and maintain detailed end-user documentation, systems architecture diagrams, process flows, and reporting for Client Engineering managed systems.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees