System Technologist/Field Engineer

Motorola Solutions

10d•Remote

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. The Field Engineer is responsible for the Implementation of complex communication system infrastructure and technical support of specialized sub-systems and product applications, This includes troubleshooting software-driven electronics, IP networks, server and network hardware, and performance verification and optimization of RF and broadband architecture including legacy analog, advanced digital P25, and data infrastructure. Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers

Requirements

4+ years of engineering or technical experience
Legal authorization to work in the U.S. indefinitely is required.
Must have excellent communication skills and always present a professional image.
Must have a valid driver’s license and no traffic violations
Must be able to obtain background clearance as required by government customers
Willing to travel extensively as needed (>75%)

Nice To Haves

Unique combinations of multi-site RF communications systems and computer/networking skills are required.
Strong knowledge of LAN/WAN IP networks, and must be proficient in computer network installation, configuration, and maintenance of systems including cabling, routers, switches, and firewalls.
Experience with installation, administration, and troubleshooting of:
Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+
Server Operating Systems, specifically Windows Server 2008 R2, 2012 R2 and 2019
Workstation Operating Systems, specifically Windows 7 & 10
Switches, routers, firewalls, specifically HP and Juniper
Knowledge of secure products/protocols (KMF, KVL, AES)
Knowledge of RF systems, such as transmitters, receivers, filters, and antenna networks
Experience working on Project 25 products (trunked and conventional)
Demonstrate systems experience and have related experience with the following equipment:
Motorola base stations (Quantar, G-Series)
Motorola consoles (MCC7500, AXS)
Astro25 Master Site equipment
Astro 25 Multisite and ASR equipment
Channel Banks and T1 Circuits
Knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques
Experience with logging recording systems
Skilled in the use of various communications test equipment including:
Communication system analyzers (S412E LMR Master, Viavi 3920B)
RF Power Sensor
Ethernet test sets (Anritsu 9090A, VeeX MTX150, T-BERD 5800
T1 test sets
TIMS (Transmission Impairment Measurement Set)
Experience with Motorola subscribers (APX, APX Next), and CPS programming software
Highly computer literate with proficiency in MS Word, Excel, Powerpoint, Access, and Google G-Suite applications
Strong self-management skills and "people" skills to work closely with Motorola’s customers and partner community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams
Self-motivated and self-managed to perform the required duties at a distance from direct supervision
Able to operate under stressful situations to resolve customer problems quickly
Ideally, the individual should have or be pursuing at least one industry network certification. Examples include:
CompTIA Network+
CompTIA Security+
Juniper JNCIA
Cisco CCNA
Nokia NRS1

Responsibilities

Team with Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations
Provide weekly reports of activities and accomplishments.
Utilizes system design drawings, planners, and product documentation to oversee the onsite installation of network, server, and RF equipment.
Provides as-built information for the final system documentation package.
Utilizes network design tools, formalized process documents, and customer input to perform onsite and remote configuration of network, server, RF, and databases.
Provides as-configured documentation and baseline reports.
Utilizes system logs and tools to perform onsite and remote troubleshooting of networks, servers, databases, and RF infrastructure.
Verifies system logs and event monitoring applications are clear of any faults.
Utilizes product and system test plans to perform acceptance testing.
Corrects any deficiencies found during testing.
Provides accepted test results for the final system documentation package.
Utilizes product specifications, FCC license data, and design parameters to perform performance verification/optimization of advanced digital and legacy analog RF infrastructure.
Provides baseline measurement data and accepted test results for the final system documentation package.
Utilizes project design drawings and customer current system information to design/develop solutions to difficult technical issues encountered as part of system implementation, upgrades, or support issues.
Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results