System Technician

About the position

WOW! is currently hiring a System Technician! From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

Responsibilities

• Perform all tasks and responsibilities in a safe and efficient manner
• Trouble-shoot and repair problems in HFC networks
• Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep
• Perform maintenance, testing and repair on HFC network power supplies
• Splice and activate fiber optic cables, nodes, transmitters and receivers
• Assist in training activities
• Perform emergency fiber restoration
• Participate in on-call rotation
• Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
• Assure system security by following company procedures
• Provide superior customer service
• Complete all tasks to WOW! quality standards
• Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards
• Perform plant serviceability surveys
• Other duties as assigned, which may include cross functional assignments

Requirements

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle customer concerns and time-critical issues
• Able to read street maps and system design prints
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid driver's license and good driving record

Nice-to-haves

• Basic knowledge of electronics
• Working knowledge of the operation of an HFC network
• Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred

Benefits

• Pay Range: $19.00-$28.00/hr. (Based on experience)
• Quarterly bonuses based on incentive program
• Receive nationally recognized certifications which upon completion boosts your pay
• Currently offering a restricted stock grant
• Medical, dental, and vision insurance
• 401k with a company match
• PTO, paid holidays, FlexPay, and tuition reimbursement
• Receive a company vehicle, gas card, tools, professional uniform, and PPE
• Defined career pathing opportunities including Lead, Supervisor, Manager, and Director
• Significant discounts on broadband packages for employees residing in our service areas