About the position
Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components.
Responsibilities
- Perform all tasks and responsibilities in a safe and efficient manner
- Trouble-shoot and repair problems in HFC networks
- Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
- Perform maintenance, testing and repair on HFC network power supplies
- Splice and activate fiber optic cables, nodes, transmitters and receivers
- Assist in training activities
- Perform emergency fiber restoration
- Participate in on-call rotation
- Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
- Assure system security by following company procedures
- Provide superior customer service
- Complete all tasks to WOW! quality standards
- Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations
- Maintain professional appearance and behavior at all times
- Maintain excellent attendance
- Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
- Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards
- Perform plant serviceability surveys
- Other duties as assigned, which may include cross functional assignments
Requirements
- Able to present technical information to a non-technical audience
- Able to work independently
- Able to accurately measure distances using tapes and other measuring devices
- Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR
- Able to prioritize and organize assignments and responsibilities
- Able to accurately maintain records, logs, reports, work orders, etc.
- Able to operate office equipment, fax, copier, etc.
- Able to handle customer concerns and time-critical issues
- Able to read street maps and system design prints
- Able to work flexible hours as required including evenings, weekends and on-call shifts
- Must have a valid driver's license and good driving record
Nice-to-haves
- Basic knowledge of electronics
- Working knowledge of the operation of an HFC network
- Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred
