System Technician I

Cable One Incorporated • Kirksville, MO

403d

About The Position

The System Technician I at Sparklight is responsible for providing world-class support service through new customer installations, equipment repairs, and troubleshooting. This role is crucial for maintaining high-quality connectivity and involves working with various telecommunications systems, including Headend, HFC, and fiber optic networks. The position offers a clear career path with opportunities for growth and learning within the company.

Requirements

• One-year certificate from college or technical school, or three to four years related experience and/or training, or equivalent combination of education and experience.
• Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting position.
• Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, TDR, OTDR, and other related test equipment.
• Knowledge of rules and regulations impacting telecommunications systems including FCC, NEC, NESC, OSHA, and DOT.
• Valid driver's license of the state of employment.
• Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or when on-call.

Nice To Haves

• Experience in telecommunications or related field.
• Familiarity with electronic test equipment and telecommunications regulations.

Responsibilities

• Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks.
• Repair local plant performance issues and customer-owned equipment using electronic test equipment.
• Read and interpret system/network design maps and verify as-built documentation.
• Splice and/or terminate coaxial and fiber optics cables, and mount active and passive devices.
• Activate devices and test to ensure optimal performance of all equipment in the HFC/fiber optic plant.
• Perform surveys to determine customer-requested service locations.
• Create maps/drawings for estimating costs for plant/drop extensions.
• Perform underground facility locates to prevent cable damage and service interruptions.
• Conduct construction maintenance duties including splicing and repairing cables and equipment.
• Monitor plant for ingress/egress and perform signal leakage ride-out activities.
• Train system technical personnel as directed by local management.

Benefits

• Medical, dental, and vision plans starting immediately.
• Life insurance for self, spouse, and children.
• Paid time off including vacation, holiday, and personal/sick days.
• 401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation.
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement up to $5,250 in the first year.
• Monthly allowance towards cable and internet services.
• Annual community support to various organizations.
• Associate recognition and awards programs.
• Opportunities for advancement in a collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: No Education Listed