System Technician I/II/III

Avista • Spokane, WA

347d • $26 - $49 • Hybrid

About The Position

Responsible for delivery, setup, troubleshooting, repair, maintenance, and support of desktop and datacenter systems. Maintains a dedicated support region, providing frequent on-site presence for remote locations. Works directly with customer and project management office to deliver in-portfolio desktop and datacenter technology and software. Direct responsibility for providing technical support to end users. Assists Engineers as needed in developing technical solutions. Recommends technology and solutions to systemic environmental issues. Evaluates, tests, and prepares documentation for devices in the desktop and datacenter portfolio. Executes assignments under minimal direction. Performs routine maintenance as assigned. Expected to meet deadlines and budgets. Responds dynamically to user and business needs for technical resources both from a delivery and operational perspective.

Requirements

• Technology troubleshooting skills and in depth understanding of the Operating System and troubleshooting methodologies
• Excellent oral and written communication skills, proven analytical problem-solving skills, and ability to communicate effectively with a variety of audiences
• Experience with WWAN technologies, mobile device usage, support, and troubleshooting
• Adherence to process and written procedures
• Requires a valid drivers license
• Has the ability to travel to remote locations throughout Avista's service territory with possible overnight stays

Nice To Haves

• Microsoft Certified Solutions Associate (MCSA) - Windows 10/11
• Microsoft Technology Associate (MTA) - IT Infrastructure Track
• CompTIA A+ Certification
• ITIL 4 Foundation

Responsibilities

• Deployment of in-portfolio technology per established procedures and processes
• Provide excellent direct customer service with users in deploying and configuring technology
• Execute assignments in compliance with department KPI targets
• Provide personal support of deployed technologies through various channels; telephone, instant message, email, direct
• Troubleshoot and determine root cause for defects and breakdowns and provide solution
• Conduct operating system imaging and configuration, facilitates Active Directory computer and user account administration, and adhere to security guidelines and procedures
• Assists in performing Operating System, O365, and other application patching work
• Oversees inventory and levels for technology equipment and peripherals and processes orders for technology equipment and peripherals as reorder points are met
• Research and resolve intermediate problems, sometimes escalated from peers
• Make recommendations for enhancing existing technical documentation
• Work independently with little supervision

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Disability coverage
• Retirement benefits
• Incentive plans
• Wellness resources
• Time-off programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees