System Support

Ihc Health Services • Provo, UT

253d • $43 - $68

About The Position

The Systems Support Technician - Consultant is responsible to coordinate, implement, support, maintain and troubleshoot computers, networks, and other devices. Consultant-level professional experienced in all aspect of system support and technology. Encompasses full knowledge required within the support specialty area. Functions independently with minimal oversight and direction. Instructs and guides other technical professionals. Acts as a technical expert to instruct and guide other professionals.

Requirements

• Bachelor's degree in computer science or management of information systems or four years experience in a system support or other computer science / management information system related technical field.
• Eight years of system support experience, or any combination of computer related technical education and other computer science / management of information or systems related technical field experience.
• Valid driver's license.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience working in a team-oriented, collaborative environment.
• Demonstrated knowledge of applicable data privacy practices and laws.
• Demonstrated indepth understanding of networking fundamentals and active directory.
• Demonstrated expert knowledge of industry standard word processing and spreadsheet software.
• Demonstrated working knowledge of industry standard email systems.

Nice To Haves

• Certifications: CompTIA A Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Master, Microsoft Certified Architect.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Self motivated and directed.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience in a healthcare environment.
• Experience in leading projects and directing people.

Responsibilities

• Performs onsite analysis, diagnosis, and resolution of complex information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.), and recommends and implements corrective solutions.
• Assists other teams to resolve issues.
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Resolves and documents resolution of service desk incidents and requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements.
• Implements and supports network devices and systems.
• Leads and/or participates in completing complex projects following enterprise standards.
• Ensures that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc.
• Creates and maintains critical support documentation in the enterprise defined knowledge repository.
• Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices.
• Leads/participates in the development of annual operational and capital budgets with a primary focus on equipment refresh and anticipated growth needed to support the business needs.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree