System Support Technician

West Bancorporation • Des Moines, IA

66d

About The Position

The System Support Technician is responsible for general helpdesk support to computer hardware, operating systems, software, and networking systems. This role acts as the first point of contact for user complaints and support requests, providing both remote and on-site assistance.

Requirements

• Minimum an associate's degree and/or technical training certificate, or equivalent personal/work experience.
• Excellent verbal and written communication skills to explain technical issues to non-technical users.
• An ability to identify, analyze, and resolve complex technical issues effectively.

Nice To Haves

• Willingness to work some weekends and/or after-hours.

Responsibilities

• Act as the first point of contact for user complaints and support requests, providing both remote and on-site assistance.
• Installs, configures, maintains, and repairs computer hardware, software, and network systems for users, resolving technical issues via phone, email, or in-person support.
• Research and present solutions to IT management for various issues arising from troubleshooting process.
• Troubleshooting hardware and software, documenting fixes, and updating systems.
• Perform system backups and recovery as instructed.
• Manage user accounts and access control in accordance with company policies and procedures.

What This Job Offers

• Industry: Management of Companies and Enterprises
• Education Level: Associate degree
• Number of Employees: 101-250 employees