System Support Technician

Skywest Airlines • Saint George, UT

100d

About The Position

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience. SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality and professionalism, along with world-class benefits like 401(k) match, Performance Rewards, health care, retirement and discounted travel worldwide.

Requirements

• Excellent telephone and people skills.
• Excellent written communication skills.
• Willingness and patience to assist computer users of all technical abilities.
• Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment, and application software.
• Configure, repair, and troubleshoot company-issued printers and related equipment.
• Strong knowledge of Microsoft Windows and Microsoft Office Applications.
• Ability to multi-task and properly prioritize problems and projects.
• Ability to work early morning hours and weekend hours as assigned.
• Ability to respond to and escalate critical event information during after-hours.
• Ability to work extended workday and holiday schedules as assigned.

Responsibilities

• Answer calls, online chats, and process tickets for the Information Technology service desk.
• Field incoming calls, chats, and IT requests.
• Resolve issues without escalation to level 2 support teams as much as possible.
• Research technical problems and provide solutions to end-users.
• Provide training and recommendations to computer users to enhance independence.
• Install, configure, and repair company-issued printers, scanners, and peripheral equipment.
• Install and configure PC operating systems and desktop application software.
• Process requests for new system access and remove access for terminated personnel.
• Other duties as assigned.

Benefits

• 401(k) match
• Performance Rewards
• Health care
• Retirement
• Discounted travel worldwide

What This Job Offers

• Industry: Air Transportation