System Support Supervisor

Lone Star Staffing•Irving, TX

12d

About The Position

Now Hiring a IT Supervisor in Irving, TX. If you have LAN/WAN experience apply today! Job Purpose: Assist IT Manager in a fast pace environment configuring and maintaining System and Network Infrastructures. Provide 2nd and 3rd level support as needed. Assist or lead projects. Pay: $52,500K Schedule: TBD Benefits: Medical, Dental, AD& D, Merit Pay

Requirements

Strong in Windows OS and Office applications.
Have experience with network technologies such as switches, routers, access points, etc.
4+ years of experience in the IT field with working knowledge of Windows server, Active Directory, and Exchange.
Strong written and oral communication skills, particularly the ability to explain technical concept in non-technical terms.
Ability to work independently or as part of a team to achieve common goals.
Strong analytical and technical ability to solve complex problems.
Strong organizational skills needed.
Strong customer service and interpersonal skills required.
Weekend hours is a must and holidays may be required.
Some travel is required.
Must be able to work weekends and holidays as needed
The schedule usually 1st shift but must have open availability

Nice To Haves

Knowledge of Linux is a plus.
Warehouse experience and warehouse IT experience is a plus.
Logistics understanding and technology related to logistics within a warehouse environment is a plus.
Past work or understanding the process of AGV's is a plus.

Responsibilities

Install, configure, and maintain Windows based workstations, handheld devices, and servers.
Provide support to Autonomous Guided Vehicles (AGV).
Configure and monitor network infrastructure, equipment, devices.
Setup and maintain user accounts within an enterprise environment.
Setup and implement RF and wireless devices.
Setup and troubleshoot various printer technologies.
Setup and maintain phones, both desk and cell.
Perform and/or oversee software installation, and upgrades.
Maintain site licenses for departments and facilities.
Troubleshoot networks, systems, and applications issues to identify and any issues that may interrupt operations.
Develop various training materials, SOPs, Run Books and instruction sheets for IT related items.
Communicate with operations and leadership any issues that arise, provide solutions, and implement preventive measures.
Establish and perform maintenance programs following company and manufacturer standards.
Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.
Document network problems and resolutions for future reference.
Other duties as assigned.
Travel may be required.
Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with operations to complete failover with minimal impact to operations.
Document plans for the turnover and need to be followed step-by-step.
Creating daily store orders through portal
Bi-yearly training and testing in sandbox to make sure you are prepared
Requires a level head in a stressful environment and quick response to minimize impact to the DC and operations