System Support Specialist

NANA Regional Corporation • Fort Cavazos, TX

287d • Onsite

About The Position

This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. The System Support Specialist is responsible for providing unit subject matter expertise and support for Global Combat Supply Support-Army (GCSS-A) across all functional areas. The System Support Specialist must have a minimum of ten (10) years experiences in U.S. Army logistics, specifically STAMIS Property Book / Unit Supply / Maintenance and Property Accountability. The support activities include, but are not limited to, providing the Unit with support by answering immediate questions, demonstrating and supporting hands-on usage of the GCSS-Army solution, and reinforcing formal classroom training where skill deficiencies are identified by the Unit. All On-site SMEs will provide support across all of the functional areas. The System Support Specialist will provide hands-on system knowledge, provide on-site individual instruction, assist in solution problem resolution and maintain ongoing integration with the GCSS-Army Program Management Office's (PMO) sustainment efforts.

Requirements

• 10+ years' experience using U.S. Army logistics tools, techniques and procedures.
• Experience in Military Supply Operations listed below: Battalion S‐4/Brigade S‐4 Supply Operations Experience.
• Property Book Officer Experience (Senior NCO/Warrant Officer).
• Asset Management.
• Unit Level Supply Room Experience (Supply Sergeant).
• Knowledge in the use of Microsoft Word, PowerPoint, and Excel programs.
• Valid Driver's License.
• Ability to receive a favorable TIER-1 Investigation and obtain a CAC.
• High School Diploma / GED.

Nice To Haves

• Certified Solution Experts (CSE) with credentials certified by Contractor as Wave 1, Wave 2 or Multifunctional and possess operational knowledge and skills in Army Maintenance and Logistics Information Systems.
• CTT+ (Certified Technical Trainer).
• Fielding and Training Army Systems.
• Battalion/Brigade/Division Logistics Officer.
• Supply Excellence Award Program.

Responsibilities

• Possesses operational knowledge and skills in Army Maintenance Information Systems LIW, SAMS-IE and GCSS-A.
• Serves as on-site Point of contact (POC) with GCSS-A Program Management Office (PMO).
• Responsible for problem resolution and administrative processes to include, but not limited to, staffing, training, skills retention, government reporting and reach back for emergent training requirements.
• Supports Implementation Teams in day to day activities for configuring and designing the Property Book/Unit Supply portion of the Tactical Enterprise Resource Planning (ERP) implementation of the Global Combat Support System‐Army (GCSS‐Army).
• Provides Army Logistical Subject Matter Expert advice on Army Transformation, functionality, policy, and procedures to SAP trained consultants.
• Provides information on the Army authorization documents: TOE, MTOE, TDA, MTDA, Augmentation TDA, Common Table of Allowances, and Letters of Authorization.
• Participates in the review of regulatory and other directives having logistics systems applications for consistency with Army logistics doctrine and determined the impact on the automated systems.
• Participates in Ad Hoc group meetings.
• Provides information on the organizational equipment readiness process.
• Assists in the development of management policies pertaining to GCSS-A.
• Leads student classes in multiple Programs of Instruction (POI) for varying levels of experience and command.
• Oversees data conversion validation, Post Go Live Activities and remote Virtual Over the Shoulder (VOTS) support for Units and facilities fielded the GCSS-A program.
• Creates daily status briefs for Department of the Army stakeholders, senior company leadership and local senior Unit representatives.

What This Job Offers

• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED