System Support Manager-Engineering & Construction Applications

Brightspeed • Charlotte, NC

6h

About The Position

Brightspeed has an exciting opportunity for a System Support Manager – Engineering & Construction Applications to join our rapidly growing team! As a System Support Manager, you will oversee solutioning, developing and maintaining systems that support the Engineering and Construction team. You will be part of the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team. Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.

Requirements

• Bachelor's in network technology/engineering or relevant professional experience
• 7 years’ experience with Telecom industry, Network systems, Driving software development lifecycle and Technical Project Management
• Experience with IT systems requirements & development, agile processes, end to end & UAT testing
• Application specific experience: IQGeo, AutoCAD, MicroStation
• UI/UX - JavaScript, React JS · Experience with data visualization tools (Power Platform, Big Query or Data Lake)
• Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases
• Demonstrated experience in crisis management
• Firm grasp of networking concepts including Fiber and PON networks
• Ability to understand and explain complex technical information
• Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions
• Program/Project Management experience
• Ability to work successfully in both a team environment and independently
• Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team

Nice To Haves

• Master’s degree
• Experience with scripting languages such as Python and UNIX
• PMP Certification
• Application specific experience: TIRKS, WFMT, DataNet, CDMMS, ARMOR, Sitetracker, Salesforce, Optius/Oden, Omnivue, TNMS, E2

Responsibilities

• Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack
• Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
• Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.
• Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases
• Ability to perform RCA (Root Cause Analysis) post system outage
• Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
• Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption
• Present program updates/status to leadership and stakeholders
• Ability to prioritize system enhancements request
• Work closely with system access team and SOX compliance related reporting

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees