System Support I

Coast Professional•Perry, NY

2d•$18•Onsite

About The Position

The System Support I position is responsible for assisting with technical support of desktop computers, applications, related technology, daily system maintenance, installation and testing of new equipment and software and timely resolution of user issues.

Requirements

High School Diploma or GED required. Some business-related college courses are preferred.
Minimum of one year experience in a business environment; collection or Helpdesk experience preferred.
Ability to prioritize rapidly changing assignments.
Experience working in an automated systems environment (or similar call center).
Experience with various PC programs including MS Excel, PowerPoint, Word, and Outlook.
Understanding of the collection industry and the techniques employed by a high performance, fast paced production environment helpful.
Experience working in an automated collection or call center environment preferred.
Experience working in a client/contractor driven environment helpful.
Hardware and software issue resolution.
Database software, internet software and word processing software.
Effective oral and written communication skills.
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
Ability to handle and resolve recurring problems.
Professional attitude, enthusiastic, and reliable.
Successfully pass pre-employment (post offer) background check.
Ability to read, write and speak fluent English.
Ability to establish effective professional relationships with all internal and external business partners.
Excellent presentation and facilitation skills.
Ability to adjust quickly to changing business needs.
Ability to exercise discretion and judgment.
Effective problem-solving skills.
Experience working with Microsoft Office applications including, but not limited to, Excel, PowerPoint, Project, Word and Access.
As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information.

Nice To Haves

Some business-related college courses are preferred.
Minimum of one year experience in a business environment; collection or Helpdesk experience preferred.
Understanding of the collection industry and the techniques employed by a high performance, fast paced production environment helpful.
Experience working in an automated collection or call center environment preferred.
Experience working in a client/contractor driven environment helpful.