System Specialist II (SLS)

Bosch Building Technologies LLC•Phoenix, AZ

About The Position

Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. Over 400,000+ associates generate sales of over €90 billion. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The special ownership structure guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant investments in safeguarding its future. In North America, Robert Bosch LLC supplies automotive original equipment and aftermarket products, industrial drive and control technology, power tool, security and building technology, thermo-technology, household appliances, solar energy, healthcare, and software innovations. Bosch established its regional presence in North America in 1906 and now employs 41,000 associates in more than one hundred locations. Bosch Building Technologies Integrator Business The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch’s role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures’ product lines across its wide range of services, including Bosch products. In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec will significantly expand Bosch’s Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $800M in revenues and 2800 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions. Job Summary: The candidate will report to the hiring manager and take responsibility for providing support to personnel on project sites, being up to date on their knowledge of security and life safety systems as it pertains the projects worked on in this role.

Requirements

Minimum of a high school diploma or GED equivalent.
5 years of experience in installing and servicing security solutions.
5 years of experience with "SoftwareHouse C-Cure 9000".
Proficiency in computer operating systems, including the MS Office Suite of products.
Ability to work with electronic equipment such as volt meters, amp meters, and oscilloscopes.
Competence in troubleshooting basic electrical and electronic circuitry, including reading and interpreting electrical and electronic diagrams.
Understanding of AC power circuitry, including breakers and multi-phase power systems (120VAC and greater).
Clear and concise communication skills, both verbal and written.
Ability to empathize with others' issues and perceptions and to creatively and effectively work through these issues to achieve successful outcomes and ensure customer and employee satisfaction.

Nice To Haves

Two-year technical degree in related studies.
At least 5 years of experience in installing and servicing security solutions.
5 years of experience with Lenel or Lenel Certification, Genetec or Genetec Certification, or Avigilon or Avigilon Certification.
Led troubleshooting and resolution for installation issues on a minimum of 10 large-scale Software House system deployments.
Provided direct mentoring and supervision to at least 3 junior technical staff (Level I) in Software House system operations and project deliverables.
Demonstrated proficiency by routinely performing and verifying point-to-point checkout for at least 20 systems per year, including software backups and programming on Software House equipment.

Responsibilities

Provide accurate controls of special systems start-up and commissioning including point-to-point checkout on projects as assigned. Verify correct alarm, annunciation, and other actions by equipment, devices, panels, and annunciators of Special Systems projects.
Support installation personnel on project sites.
Provide information and support for other contractors on project site.
Troubleshoot installation issues during both the startup, commissioning, and servicing of building special systems.
Provide input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems.
Ensure timely software backups are created for projects, service and software development.
Provide service support on existing installations ensuring systems continue to meet existing building occupancy codes.
Provide service support on existing systems insuring their proper and efficient operation as well as providing ongoing support to the facility’s building engineers.
Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.
Assist in preparing of as-built drawings and Operation & Maintenance Manuals.
Assist in turnover of projects from Operations Team to Service Team.
Assist Sales team during estimating phase including potential product or system demonstrations.
Willing and able to be on call for 24-hour emergency response.
Other duties as assigned.