PNC Financial Services Group-posted 4 months ago
$55,000 - $131,100/Yr
Full-time • Mid Level
Farmers Branch, TX
5,001-10,000 employees
Credit Intermediation and Related Activities

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability & Support Lead within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. This position may not be available in all geographic locations.

  • Leads and participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.
  • Performs maintenance, including installation of patches and upgrades. Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.
  • Incident detection, resolution and/or escalation. Analyze and identify root cause of incidents. Gathers information and reports out on design, reliability, maintenance problems and bugs.
  • Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Implements methods, techniques and evaluation criteria for monitoring software reliability and resolving incidents.
  • Educates and coaches more junior staff to ensures in depth knowledge of supported systems and applications.
  • Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.
  • Extensive experience with Hadoop, PySpark, Yarn (or similar), Database (Oracle, SQL).
  • Experience in job scheduling, monitoring with tools such as Dynatrace, Monpo, Logscale, Grafana.
  • Experience in automation of tasks, alerting, and recovery.
  • Experience with Teradata.
  • Experience with Kafka.
  • Medical/prescription drug coverage (with a Health Savings Account feature)
  • Dental and vision options
  • Employee and spouse/child life insurance
  • Short and long-term disability protection
  • 401(k) with PNC match
  • Pension and stock purchase plans
  • Dependent care reimbursement account
  • Back-up child/elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance, including select programs fully paid
  • A robust wellness program with financial incentives
  • Paid maternity and/or parental leave
  • Up to 11 paid holidays each year
  • 8 occasional absence days each year
  • Between 15 to 25 vacation days each year, depending on career level and years of service.
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