System Reliability Center Operations Support Manager

PNC • Pittsburgh, PA

9d • $65,000 - $171,925

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Software Engineering Manager within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ, Dallas TX or Denver CO.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
Manages development projects, development teams and application support functions.
Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• At least 3 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Application Development
• Building High Performance Team
• Business Management
• Collaboration
• Communication
• Customer Solutions
• Design
• Group Problem Solving
• Process Improvements
• Release Management
• Software Solutions
• User Experience (UX) Design
• Agile Development
• Application Delivery Process
• Application Development Tools
• Coaching Others
• Design Thinking
• IT Environment
• Software Process Improvement (SPI)
• System Testing

Responsibilities

• Relationship Management & Collaboration: Nurturing partnerships rather than treating relationships as merely transactional, fostering trust for better collaboration.
• Negotiation & Problem-Solving: Addressing vendor performance issues constructively, resolving conflicts, and finding win-win solutions.
• Stakeholder Management: Acting as the liaison between the external vendor and internal teams (IT, Legal, Procurement, Finance) to align needs.
• Communication Skills: Clearly conveying expectations and technical requirements to both technical and non-technical stakeholders
• Performance Monitoring (KPIs/SLAs): Establishing and tracking Key Performance Indicators (KPIs) to measure vendor performance, such as uptime, support response times, and quality standards.
• Integration & Architecture Knowledge: Assessing how vendor technology integrates with existing systems to avoid technical debt.
• Third-Party Risk Assessment: Identifying security, operational, and financial risks associated with vendors.
• Security & Compliance Monitoring: Ensuring vendors comply with regulatory requirements (SOC 2, ISO 27001, GDPR, etc.) and managing data protection.
• Manages development projects, development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees