SYSTEM PROJECT CONSULTANT - 64080661

State of Florida • Tallahassee, FL

8d • Onsite

About The Position

This position is responsible for performing analytical and technical work; and will be required to respond to DOH work requests and liaison activities between DOH, the primary data centers and cloud providers.

Process Data Center Work Requests (DCWR). Submit tickets to the Northwest Regional Datacenters (NWRDC) for operation changes to services and equipment managed by the NWRDC and monitor work to completion. Create cost breakdowns for new builds and system upgrade changes and process with budget approval. Process firewall service request via approval flow. Work with NWRDC and DOH technical resources to restore normal service operation as quickly as possible and minimize the adverse effect on business operations within service-level agreement (SLA) limits.
Attend Change Control meetings and coordinate efforts required by team members required by the Change Control board.
Configuration Process Owner, review and monitor Configuration Management Database (CMDB) as changes occur to maintain accuracy. Modify and update change records based upon changes to the environment. Work through the NWRDC portal to manage agency accounts, monitor SDC CMDB to verify accuracy for Agency resources.
Work in various cloud portals utilized by DOH to track provisioning, manage cost tagging, and track cost utilization across all DOH accounts. This would include making changes to existing environments to add new resources, rightsized existing resources and remove resources that are no longer being used.
Other duties assigned.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook
• Knowledge of monitoring processes and/or working with ticketing software
• Knowledge of server terminologies including compute, storage and databases
• Knowledge of laws, legal codes, court procedures and government rules & regulations
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Understanding written sentences and paragraphs in work related documents
• Communicating effectively with others verbally and in writing
• Talking to others to effectively convey information
• Ability to establish and maintain effective working relationships with others
• Listening to what other people are saying and asking questions as appropriate
• Conduct fact-finding research
• Knowledge of the methods of data collection and analysis
• Organize data into logical format for presentation in reports, documents and other written materials
• Knowing how to find information and identifying essential information
• Finding ways to structure or classify multiple pieces of information
• Ability to plan, organize and prioritize work assignments
• Ability to work independently
• Ability to maintain a high degree of accuracy and close attention to detail
• Knowledge of Information Technical Infrastructure processes-incident change and configuration management
• Technical competence with Service Level Agreements management software and/or applicable systems
• Project management skills
• Effective staff management and leadership skills
• Ability to deal tactfully with employees and contractors who provide a broad spectrum of services
• Customer service skills and orientation
• Working both independently and in a team-oriented, collaborative environment
• Conform to shifting priorities in service level strategies, demands, and timelines through sound analytical capabilities
• Conflict resolution skills
• Elicit cooperation from a wide variety of sources
• Conduct research into service-related issues, best practices, models, and methodologies
• Effectively prioritize and execute tasks in a high-pressure environment
• High School Diploma or equivalent; AND
• Two (2) years of professional experience in an Information Technology related field (application development, system administration, networking). Use of productivity applications does not count towards IT experience.
• Must have a valid driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Responsibilities

• Process Data Center Work Requests (DCWR). Submit tickets to the Northwest Regional Datacenters (NWRDC) for operation changes to services and equipment managed by the NWRDC and monitor work to completion.
• Create cost breakdowns for new builds and system upgrade changes and process with budget approval.
• Process firewall service request via approval flow.
• Work with NWRDC and DOH technical resources to restore normal service operation as quickly as possible and minimize the adverse effect on business operations within service-level agreement (SLA) limits.
• Attend Change Control meetings and coordinate efforts required by team members required by the Change Control board.
• Configuration Process Owner, review and monitor Configuration Management Database (CMDB) as changes occur to maintain accuracy.
• Modify and update change records based upon changes to the environment.
• Work through the NWRDC portal to manage agency accounts, monitor SDC CMDB to verify accuracy for Agency resources.
• Work in various cloud portals utilized by DOH to track provisioning, manage cost tagging, and track cost utilization across all DOH accounts.
• Make changes to existing environments to add new resources, rightsized existing resources and remove resources that are no longer being used.
• Other duties assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (for more information, please click www.myfrs.com)
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED