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The system analyst will help ensure the optimal performance and reliability of the Neptune's Advanced Metering Infrastructure (AMI) solutions including AMI, AMI Services, Network as a Service (NaaS) and Cellular Endpoint Systems (collectively referred to as wireless networks) with a focus on improved customer experience. They will monitor and analyze wireless network performance data to perform reactive and proactive troubleshooting, manage trouble tickets with internal and external teams, document and refine work instructions, and assist in the development of KPIs, dashboards, and metrics. Ultimately, this role will assist in the development and execution of customer success strategies to enhance the overall quality of service for Neptune customers. This role is crucial in maintaining customer experience, reducing risk, and enabling Neptune to meet quality, contractual, and service level agreement obligations.
