System Outage Communication Specialist

APS • Phoenix, AZ

1d • Onsite

About The Position

As a System Outage Communications Specialist, you’ll be the critical link between our operations and customers during outages and emergencies. Your work ensures timely, accurate information flows to internal teams and external customers, helping maintain trust and reliability when it matters most.

Requirements

• High school diploma or equivalent plus four (4) years relevant business experience in operations, marketing or customer service, or an equivalent combination of education and experience.
• Must possess effective written and verbal communication skills.
• Shift work and extended shifts may be required.
• Must be flexible to be available on-call, and to provide 24/7 coverage, to support unusual or emergency situations, such as summer storms.
• Strong communicator with the ability to deliver clear, accurate information under pressure.
• Customer-focused professional who can provide exceptional service during high-stress situations.
• Analytical thinker skilled in interpreting outage data and identifying patterns for improvement.
• Collaborative team player comfortable working across multiple departments and with external stakeholders.
• Adaptable and reliable, ready to provide 24/7 coverage and respond quickly to changing conditions.

Nice To Haves

• Oracle Customer Care & Billing (CC&B) system experience and experience with outages and Automated Distribution Management System (ADMS).
• Demonstrated proficiency in Microsoft operating systems and use of mainframe systems such as customer information and outage management systems.
• Ability to conduct research and perform data analyses to troubleshoot, resolve, and effectively communicate outage issues.
• Must be flexible to be available on-call, and to provide 24/7 coverage, to support unusual or emergency situations, such as summer storms.
• Ability to perform under stressful conditions

Responsibilities

• Serve as the central point of contact for key account customers during outages and emergencies, providing continuous updates and reassurance.
• Communicate outage information across APS departments and external channels to keep everyone informed and aligned.
• Monitor outage systems and analyze data, preparing reports for regulatory agencies and APS leadership.
• Coordinate manpower and resources statewide to support outage restoration efforts.
• Facilitate resolution of field issues, collaborating with internal teams, contractors, and customers to ensure safety and service continuity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees