System Operator

LGE Community Credit Union•Headquarters, KY

About The Position

This position is responsible for providing operational assistance and oversight of LGE's core banking system. The System Operator assists in ensuring all system related processing is completed in a timely and efficient manner. This role assists in core related helpdesk management and functions as primary backup to the Core Systems Analyst. What You'll Do Performs Core operations Includes daily, weekly, monthly, quarterly processing and other Core related operational tasks as assigned by the Manager of Software Development or designee. Project Management – Core Integrations Assists with projects that require integration with Core. Works with various departments such as programming and business units. Jack Henry Relationship Management Maintains partnership with Jack Henry operations to ensure efficient Core processing. Purge Management Works with business units to maintain an efficient purge process. Works with Risk to follow CU retention policies. DR Management Assists in maintaining DR plan for Core operations. Assists in performing annual DR test. Audit – Core Related Assists in providing Core related documentation to Auditors. Automation – OpCon Assists with maintaining OpCon operations. Core Helpdesks Assists in resolving all Core related Helpdesk Tickets. Core User Management Maintains Core User accounts. Maintains Security Privilege Groups. Core Documentation Management Assists in maintaining documentation for all Core related items. Policies and Procedures. Jack Henry Strategic Partnership Maintains working relationship with Jack Henry Account/CRM Team(s). Core Efficiency Performs regular maintenance to enhance high availability and system efficiency. Core Database Management Maintains Staging and Development environment(s). Other IT support related duties as assigned. Be familiar with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act. Who You Are Required: 2+ years of computer-related work experience Preferred: Associate Degree in Computer Science or related field. An acceptable combination of education, training and experience may be considered Preferred: 1+ years Jack Henry technical operations or core financial platform experience Preferred: 1+ years of financial institution experience Preferred: 1+ years computer data center operations experience Advanced troubleshooting and problem resolution skills Must encompass strong interpersonal skills to interact with all departments being visible and accessible at all times Ability to work in a fast paced, multi-tasking and multi-faceted environment; willing to keep up with high end-user demands and making oneself available and accessible Must be a quick to adapt and be willing to learn and keep up with new technologies Excellent communications and multi-tasking skills are required as well as excellent analytical and organizational skills Demonstrate the flexibility necessary for working in emergency-style environment, willing to triage problems, and sometimes working odd or extras hours as needed Dedicated to the health and advancement of members' financial lives and its communities. In 1951, seven Lockheed Georgia employees dreamed of a better way to bank and LGE Community Credit Union was born. Today we serve communities in Northwest Georgia as a not-for-profit financial institution. Unlike a bank, whose profits go to its shareholders, our profits go to our members in the form of better rates and lower fees. We are guided by a strong commitment to provide a better financial future for our members. Since 2010, LGE has invested over $2 million in the lives of those in the community including children, homeless, abuse victims and those that fall on hard times. Not only is there a monetary contribution but LGE staff members volunteer over 2,600 hours in the community annually. Additionally, we partner with schools in the local communities through our Partners in Education platform. Continued efforts show why LGE Community Credit Union continues to be a fabric of the community. We are a not-for-profit, member-owned financial institution with a strong commitment to the local community. Profits made by LGE are returned back to the members in the form of better rates and lower fees. LGE is governed by a volunteer board of directors who are also members of the credit union. When LGE expanded our field of membership to the community, we wanted to retain the historical component of our brand and decided to keep the Lockheed Georgia Employees portion of the name as simply "LGE." While we started as Lockheed Georgia Employees' Federal Credit Union, today we are proud to be LGE Community Credit Union. While the letters in our name may retain our history, LGE stands for the future. LGE stands for community. LGE stands for you. LGE Community Credit Union is committed to fostering, cultivating and preserving a culture of diversity and inclusion. LGE is dedicated to creating an inclusive workspace where employees feel valued, included and respected for their individuality.

Requirements

2+ years of computer-related work experience
Advanced troubleshooting and problem resolution skills
Must encompass strong interpersonal skills to interact with all departments being visible and accessible at all times
Ability to work in a fast paced, multi-tasking and multi-faceted environment; willing to keep up with high end-user demands and making oneself available and accessible
Must be a quick to adapt and be willing to learn and keep up with new technologies
Excellent communications and multi-tasking skills are required as well as excellent analytical and organizational skills
Demonstrate the flexibility necessary for working in emergency-style environment, willing to triage problems, and sometimes working odd or extras hours as needed
Dedicated to the health and advancement of members' financial lives and its communities.

Nice To Haves

Associate Degree in Computer Science or related field. An acceptable combination of education, training and experience may be considered
1+ years Jack Henry technical operations or core financial platform experience
1+ years of financial institution experience
1+ years computer data center operations experience

Responsibilities

Performs Core operations Includes daily, weekly, monthly, quarterly processing and other Core related operational tasks as assigned by the Manager of Software Development or designee.
Project Management – Core Integrations Assists with projects that require integration with Core. Works with various departments such as programming and business units.
Jack Henry Relationship Management Maintains partnership with Jack Henry operations to ensure efficient Core processing.
Purge Management Works with business units to maintain an efficient purge process. Works with Risk to follow CU retention policies.
DR Management Assists in maintaining DR plan for Core operations. Assists in performing annual DR test.
Audit – Core Related Assists in providing Core related documentation to Auditors.
Automation – OpCon Assists with maintaining OpCon operations.
Core Helpdesks Assists in resolving all Core related Helpdesk Tickets.
Core User Management Maintains Core User accounts. Maintains Security Privilege Groups.
Core Documentation Management Assists in maintaining documentation for all Core related items. Policies and Procedures.
Jack Henry Strategic Partnership Maintains working relationship with Jack Henry Account/CRM Team(s).
Core Efficiency Performs regular maintenance to enhance high availability and system efficiency.
Core Database Management Maintains Staging and Development environment(s).
Other IT support related duties as assigned.
Be familiar with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act.