System Operator I

Kapsch•Binghamton, CA

2d•$24

About The Position

Kapsch TrafficCom is seeking highly motivated, detail-oriented individual to join our team at the Region 9 Transportation Management Center (TMC) in Binghamton, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region 9. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction. An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 9 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role.

Requirements

Associate degree or higher; OR Minimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); OR Two years of full-time employment meeting the Qualifying Experience criteria
Must possess a valid driver’s license
Oral and written communication
Computer/software skills, including MS Office applications and spreadsheets
Ability to use roadway maps and knowledge of roadway elements, specifically local roadways
Ability to work effectively with co-workers, NYSDOT staff, and partner agencies
Experience in one or more of the following areas: Operations Dispatching with agencies such as: Transportation (DOT, trucking, tow, transit, rail) Fire, Police, EMS, 911 Military First responder or military experience TMC operations experience CCTV monitoring for: Federal/state/city government agencies State gaming commissions Alarm/security companies Customer service call center experience Management experience
All prospective System Operators must demonstrate basic computer skills during the interview, including: Fundamental typing Navigating a standard Windows-based computer

Nice To Haves

Strong organization and interpersonal skills
Ability to perform with minimal supervision
Ability to cope with stress and perform in a cooperative team environment with the Client.